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“Friendliest staff in Vietnam”

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Hanoi Charming 2 Hotel
Ranked #31 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Friendliest staff in Vietnam”
5 of 5 bubbles Reviewed July 6, 2014 via mobile

We recently spent a few nights in this " charming" little hotel. Our first two nights were great, then a night away at Halong Bay then back to the same hotel, where we were treated like long lost friends. Kate had helped me book train tickets and the Halong Bay trip. She also recommended other hotels for our trip and arranged various pick ups for us. Also Tracy, Mary and Johnny were all so helpful and friendly too. The rooms are spacious and comfortable with complimentary drinks and fruit and very strong wifi. If ever I get back to Hanoi I will definitely stay there again and will recommend to any friends I have going. Thanks guys, it was lovely to meet you all.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank DebsLanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,459 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (421)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Baltimore, Maryland
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 6, 2014

I loved everything about the Hotel Charming II. The rooms are clean, comfortable and up-to-date, the breakfasts are amazing, and as other reviews have mentioned, the staff is incredible. Mary helped me through a lost-luggage crisis and was unbelievably patient when my jet-lagged brain could not figure out the hotel safe. The entire staff was quick to help with trip details or hail a cab; at one point the doorman saw that I was having trouble crossing the street (so many motorbikes) and actually came to my aid. I felt very comfortable here as a solo female traveler. The location is also solid. The hotel is quiet and cool, but step out the door and you're in the middle of the old quarter and right around the corner from all the shops. I would definitely stay here again.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cailin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 6, 2014

The staff here made our stay incredibly comfortable, despite the worst circumstances! When my travelling buddy became ill and we had to cancel our trip to Ha Long Bay, the staff helped us to negotiate with the tour company to get a refund and provided us with translated instructions for the pharmacy! We needed to stay another night in Hanoi and although they were fully booked, they arranged a comparable room for us at their sister hotel, paid for taxis between the two and even sent one of their porters with us in the cab to ensure we got there ok. The staff at the sister hotel (Holidays Hotel) were great too. It was the best service we could have hoped for and meant that what could have ruined our holiday, didn't! We can't wait to stay here again when we reschedule our Ha Long Bay trip!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed July 4, 2014 via mobile

We stayed at the Charming II for a total of 3 nights either side of a trip to Halong Bay. My girlfriend and I have travelled extensively round this part of the world but rarely have we come across such brilliant hospitality, especially at this price. Linda, Johnny and the rest of the team are extremely accommodating and full of suggestions of where to go and what to do. Anything you have in mind they will arrange for you. The staff are genuinely interested in your opinion. Linda was brilliant at sorting out our trip to Halong bay and had a wide range of cost options for every budget. The rooms are comfortable and well equipped and the location of the hotel is close enough to the main action of the Old Quarter but still ensures a restful night's sleep. We stayed on the 5th and 6th floors and had absolutely no problem getting to sleep. We even received a free upgrade when we got back from Halong bay! The breakfast is great too. We couldn't have wished for more. Will definitely recommend to my friends and family. BRILLIANT!

Stayed July 2014
Helpful?
Thank Oliver F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 4, 2014

We only stayed at Charming 2 for one night, but it was a really great experience and a nice respite from the chaos of Hanoi. The location of the hotel is great, and a taxi from the hotel to pretty much anywhere in the Old Quarter is less than 40,000 VND.

The rooms are small (= easier to air condition) but comfortable. Our bed was great and the aircon worked well. There was a good selection of DVDs if you're into that, and there was a computer in our room which was nice.

The staff are excellent. We primarily interacted with Mary, who was really friendly and attentive. Everyone on staff was enthusiastic about making our stay pleasant, even packing up a breakfast to-go when we had to leave for the airport at 5:30 AM.

I would definitely recommend Charming 2 Hotel to anyone in Hanoi; I'm sure we'll look them up if we ever find ourselves back in town.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amigobarba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 2, 2014 via mobile

I absolutely loved my stay at Charming 2 Hotel for many reasons.

First of all, the hotel is well located, basically in the old town, and a 10 minute walk to Hoan Kiem Lake. There's plenty of good restaurants within a walking distance, such as Bun Bo Nam Bo, which is one of my favorite restaurants in Hanoi.

Secondly, the rooms are spacious and clean and the beds are comfy.

Furthermore, the breakfasts are quite tasty, particularly the omelets.

The best part about Charming 2, however, is its staff. Everyone tries their best to do anything you might possibly need, and they do it with great enthusiasm and smile on their faces, without ever being fake. They help me tremendously with my visa arrangements, with booking train tickets, and so much more... Mary showed me some great local eateries and shops and recommended great places to buy silk and lanterns.

I only have words of praise for Charming 2. Its 5-star service sets the bar very high. I will be back every time I will return to Hanoi.

Stayed June 2014, traveled solo
Helpful?
1 Thank Lemaitr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed July 1, 2014

I've been to Hanoi many times and have stayed at different hotels ranging from very cheap to expensive ones. My last trip to Hanoi, I stayed at Charming Hotel II for 3 nights and my stay at this hotel was very different from the previous ones. What makes the difference at Charming Hotel II is all about the hotel staff, services and rooms. The hotel staffs are very nice and friendly. They all speak English very well and are ready to help. The room is very nice and clean though with no windows (the one I stayed), the bathroom is very clean. My overall impression with this hotel is very good. I'll certainly stay at this hotel again for my next trips to Hanoi.

Room Tip: Difficult to say but the room I stayed 602 is my ideal!
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  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George C. I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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