The staff at the Charming 2 set the standard for other hotels to aspire too. The hotel itself is lovely, clean and well presented, and being located in the busy Old Quarter, is quite a haven after dodging the traffic!!
However, the staff make it extra special, with their warmth, friendliness and keenness to assist their guests. That ranged from help to obtain money, eg. escorting us to a nearby bank after arrival, obtaining phone SIM cards, help with sorting phone problems, and not least, a huge surprise welcome back when we returned from our Halong Bay trip. We celebrated our 25th anniversary while away and we were welcomed back to our room by 5 staff members with balloons, cake, flowers and beautiful rose petal patterns in the room!
We shared lots of laughs with them all, and really felt as if we were leaving new found and valued friends when we left the hotel.
They are all truly special and a delight to have known.More
- Free Wifi
- Free Parking