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“Looking forward to returning ASAP!”

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Hanoi Charming 2 Hotel
Ranked #34 of 607 Hotels in Hanoi
Certificate of Excellence
Reviewed August 6, 2013

The Charming 2 Hotel is set in the heart of the Old Quarter and given the hustle and bustle of this vibrant Capital, you can't hear a peep from the ongoing traffic outside.

The staff from day one took us in and made us feel very much at home. When I was ill they even walked me to the local chemist and helped translate what I was looking for.

They also worked hard to accommodate our hectic booking schedule and nothing was too much. We liked it so much we returned 3 times!

Always a warm welcome and a cold fresh juice on return from our day trips. Breakfasts were delicious and cooked to our liking.

The rooms were spacious, clean and modern. Fitted with good A/C (much needed!), a computer, a hairdryer, a TV and good Wifi. There was also fresh fruit delivered on arrival.

My sister will be visiting Vietnam later this year and I am definitely pointing her in their direction.

Missing them already!

  • Stayed: July 2013, traveled as a couple
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Thank SLester2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,171 - 1,177 of 2,463 reviews

Reviewed August 6, 2013

We walking into Charming 2 with a warm welcome from Linda and her team and a lovely fresh watermelon juice. We were taken to our room, which was spacious and clean. The bathroom had a powerful shower and was cleaned every day. It was spotless! You wouldn't expect that a three star hotel would be this nice. It totally exceeded our expectations. The selling point of the hotel, however, is their outstanding service. Every request we made was always accommodated; we were even allowed to leave our bags in the hotel after the check out time and given a room we could shower and change in before our trip to Sapa. Nothing seemed to be too much for them. The breakfast was excellent with an English breakfast or Vietnamese choice. There were pancakes on the menu too with a choice of fillings. We had banana and chocolate! Yum! The team at the reception are exceptionally helpful. We booked after having read the previous reviews and our expectations were exceeded in every way!

Room Tip: We stayed in a larger room that had a view. It was excellent! However, the smaller rooms are equally...
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  • Stayed: July 2013, traveled as a couple
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Thank JohaanandTehani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

We booked 2 nights superior room with a complimentary train station & airport pickup. We are very lucky to have family room upgraded. The room was clean and comfortable with fresh fruit, coffee and tea. Also equipped with a large flat screen TV and personal computer with in-room internet for free, a weight scale and a safety box. Breakfast was pretty good . Charming2 provides so fantastic service while our stay there. The staffs are very friendly, helpful and have a great smile, they made you feel extremely welcome. I will be definitely returning on my next visit !
Thanks to the whole staff there, especially Mr Johnny, Ms Linda & Mr Tony for making our Hanoi trip great!

  • Stayed: July 2013, traveled with friends
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Thank EllenMalaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

Our stay here was made even more enjoyable by the amazing service we received from all the staff at Hanoi Charming 2. Linda, Johnny and the team were more than accommodating and extremely helpful. Rooms are large and clean with a computer in the room, breakfast was delicious and customer service outstanding. We will definitely return to this hotel again!

  • Stayed: August 2013, traveled as a couple
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Thank GM1186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

I did stayed at this hotel for few days so the staff were very friendly, helpful and a great smile! The rooms are brand new and they have state of the art security so the hotel is safe for guests! Thanks

  • Stayed: July 2013
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Thank Sydneyharbour1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

Never before have I experienced the type of service and friendliness that we got at Hanoi Charming 2 Hotel (and reading the other reviews sounds like we're all singing from the same song sheet!). Mary, Johnny, Mr Tony and the rest were always so friendly and went out their way to help us book taxis, chat to us, teach us Vietnamese, upgrade us to the room at the top with a view(yay)! Hanoi was our last stop in Vietnam and the staff at Charming 2 left a fantastic (and lasting) impression of the Vietnamese people and hospitality.

The hotel itself is really comfortable and well-priced, bathroom - excellent, bed - excellent, breakfast - very good (not the best I've ever had but still yum)... but the ultimate really is the staff attitude. And I loved the porters who instead of laughing at us when we came in at night calling out xin chào to everyone just called it back to us! I really hope I can go back to Hanoi again one day and stay here but failing that I implore anyone reading this to go in my place - you won't regret it!

  • Stayed: July 2013, traveled with friends
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1  Thank Cathybann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

This hotel was absolutely the standout during our recent trip to Vietnam. Starting with the service we received when we arrived, the porters were extremely helpful, and the receptionists so welcoming. Mary was our absolute favourite, what a fantastically lovely lady. She took the time to learn our names, and was genuinely interested in our families back home. Nothing was too much trouble for her and the rest of the team. When we returned from our trip to Ha Long Bay they offered us a room free of charge for the few hours we had to wait for our overnight train to Sapa. On our return from Sapa we were able to check into our room at the earliest time possible, which was around 8am. We just took a walk down to the lake and watched the early morning exercisers until then, which was fun.
The location of the hotel is really good, it's about a 5-10 minute walk to the lake area, and super close to heaps of shops.
Our room was presented so beautifully on arrival, with complimentary water and fruit.
I would happily stay here again if I return to Hanoi, and certainly recommend it highly to everyone.

Room Tip: We had a room at the front of the building, which is nice as you get a small balcony overlooking the...
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  • Stayed: July 2013, traveled with family
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2  Thank Tanya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 607 Hotels in Hanoi
Price Range: $35 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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