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“Best service at the right price!!!”

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Hanoi Charming 2 Hotel
Ranked #31 of 586 Hotels in Hanoi
Certificate of Excellence
Vancouver
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best service at the right price!!!”
Reviewed April 10, 2011

We stumbled upon this hotel in TripAdvisor and it became our "Home Front" while we explored Northern Vietnam! The hotel is bright, shiney and new! The rooms were quiet and have a quality look and feel to them. It is centrally located. The bed was very comfortable and the bath room was clean and new. The best were the staff who provided amazing service and treated all the guests like family. The perks the hotel offered us were also a huge benefit. Anything we needed or wanted they found or provided it to us.They sat down and showed us various options available to hotel guests such as visiting the mountainous Sapa on an overnight train to arranging an unbelievable Hanlong Bay experience in a Junk, they did it all including providing photos and exact prices. They also make sure you get back to the hotel safely. On our return overnight train trip from Sapa there was a hotel bellboy at the train station at 4:30am to meet us and get us to the hotel. They then gave us a hotel room right away so we could sleep the rest of the morning. They also provided a room so we could shower between the tight itinerary we had. Luan , Rose and the rest of the staff could not do enough to make our stay more comfortable. 5 Star service! Breakfast was good providing a western flair with a Vietnamese option, once again great service!
I have recommended this hotel to 3 other travellers and they loved it as well!

Room Tip: ,Professional, helpful and economical!
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  • Stayed March 2011, traveled as a couple
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Helpful?
Thank CaptainAbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Paris, France
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 10, 2011

Very nice hotel within the old city centre of Hanoi.
Rooms are spacious, well equipped (nice flat screen tv, computer with internet access) and very clean.
The staff welcomed us very warmly, with smiles and could even allow us to check-in very early (5.30am) when we arrived from Sapa (Sapa trains arrive very early in the morning at Hanoi train station).
We really enjoyed our stay at this hotel and strongly recommend it!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Cecile_Fr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 9, 2011

The staff here are very friendly and helpful and it makes all the difference in a city like Hanoi. The breakfast is simple but nice and the rooms are good, with comfortable beds. The staff went out of their way to help us including sending someone out to try to find contact solution for me (don't try to find this in Hanoi, it's too hard!) and letting us rest in another room after we had checked out when we went back to pick up our bags in the afternoon. There was no pressure to go on tours or buy or tip, just lots of advice on how we could get around the city by ourselves, with maps they marked for us. I recommend getting an inside room with no window or balcony, the air quality is horrendous in Hanoi and it is also quieter so you get some respite from the constant honking. The wifi speed was very good. Don't bother with the in room computers, they have viruses (or at least ours did). The restaurant is just for breakfast.

Room Tip: Get an inside room
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  • Stayed April 2011, traveled as a couple
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Helpful?
Thank rrmcc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muar, Malaysia
1 review
Reviewed April 7, 2011

We were welcomed with big smiles by pretty Miss Luan, and front desk lady. They happily showed us the room before we place our booking. All the service was provided promptly. Baby cot was also provided without extra charge. Rooms was clean although the balcony was a bit dusty (which I think it was due to the weather in Hanoi and unavoidable). They also gave us a free upgrading of room, which was fantastic! The in room computer with internet service was good.
Having to meet Vi (hotel staff) with warm greetings in Bahasa Malaysia (national language of Malaysia) really made us felt more at home too!
A real value for money, probably the best choice we had made in Hanoi.

  • Stayed April 2011, traveled on business
    • Value
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Helpful?
Thank SunnyBunny2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muar
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 7, 2011

Our recent stay in Charming @ Hotel, Hanoi is an excellent experience. The location within the old quatter makes most of the places of interest within walking distance. The room is cozy, spacious and well equipped. The buffet breakfast even though simple, but is delicious. The most remarkable point is the friendly, professional and sincere staff who always go extra miles to ensure convenience and comfort of our stay . Would like to give special credits to Loan, the guest relation officer and Vie (i hope the spelling is correct), the security officer for the great job done. Would certainly return to this hotel if visiting Hanoi again and strongly recommend it to others.

  • Stayed April 2011, traveled on business
    • Value
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Helpful?
Thank DHS2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2011

My wife, son and daughter in law stayed at Charming 2 for a total of 6 days towards the end of our 3 week Vietnam visit. We had stayed in a variety of hotels, from 5 star to more downscale at our scheduled stops - Saigon, Hoi An, Hue, Na Trang, SaPa. As a group we have also travelled through Thailand and Indonesia. I can honestly say that Charming 2 was the most welcoming, friendliest, best organised and most economical of any place we have stayed. Nothing was too much trouble for the bright and bubbly staff, from front of office, to the domestic and cook staff. We travelled to Sapa by night train and had to leave our bags at the hotel, and rebook for our return to Hanoi. This was done without fuss, and the hotel was opened at 5 am for us when we returned - and rooms made available for a well earned rest. The hotel is spotlessly clean, and the service is spot on. There was also a computer and internet connection in each room! I cannot recommend this hotel enough - congratulations to the management and staff.

  • Stayed March 2011, traveled with family
    • Value
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Helpful?
Thank patty_mate2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 6, 2011

Wow what a place! The day i arrived the friendly staff welcomed me with open arms: "Mr Joseph come and join us and our new friends (some of the foreigners staying) on a karoke night". I replied a bit wearliy, "but I'd planned on the water puppet show tonight". "But no" they replied, "this is way more fun"... karoke was great fun! What an introduction to a fantastic experience at Charming 2 hotel. For around $30 a night (Agoda), lovely spaceous rooms, fast internet in the room, very quiet rooms and the most amazing breakfast of local and western fare. A big 11 out of 10 from me!

  • Stayed April 2011, traveled solo
    • Value
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Helpful?
Thank Joseph1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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