Staff are lovely and really helpful, all except for the manager that is! We stayed three nights and it wasn't until the third night that we realised why our feet were getting so dirty. We had thought it was just from being outside but realised after my friend had a shower one afternoon, scrubbed her feet and then didn't leave the room for a couple of hours and looked to find her feet had become filthy from walking around on the carpet! So we tested it and our feet were actually black from it! More black than they were from walking around outside! We spoke to reception who suggested wearing the slippers they provide! Not really the point we were getting at so we asked to speak to the manager who only spoke to us on the phone! We explained the situation and that we didn't think it was acceptable in a 4 star hotel for a carpet to be so dirty that our feet were literally black. He suggested we change room but it was 8pm and we had to leave at 6am the next morning for our flight so we didn't want the hassle. Je said he'd get the cleaner in but we explained that the dirt wasn't something that just needs vacuuming but that there's so much build up of dirt that it needs to be washed. We didn't think that it was acceptable for it to get into this state in the first place. His excuse to this was that the carpet came from America and so can't be dirty! He made many excuses as to why he couldn't give us any money back and when we weren't happy with the offer of only a free taxi back to the airport for a filthy floor and a damp smell in the room the manager was extremely rude and hung up the phone on us. This is no way to treat paying customers and I wouldn't recommend anyone to stay here mainly because of the impoliteness of the manager.
The 'swimming' pool is also not much of a pool. It's so small I'm sure swimming is not possible in it but I didn't try as the area around the swimming pool is disgusting, as is the toilet up there which is worse than many public toilets I've been in!
- Official Description (provided by the hotel):
- Conveniently located in the right centre of Hanoi with 10 minutes by taxi to national railway station and 35 minutes by taxi to Noi Bai Airport, surrounded by lots of office buildings, restaurants, luxury shops, creation centre and few minutes to get city attractions...are the highlight points which bring to Ariva Eden Hanoi Hotel the most competitive position. ... more less
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