Like other reviews we were picked up at the airport and apparently taken to our hotel where a man got in to our taxi to take us to their sister hotel as ours was full. First off I knew we weren't at the hotel we had booked but didn't have much of a chance to protest. The guy had a print out from our hotel and also took our booking form. He greeted us with "ah welcome, I see you are irish from your booking", which we had told the taxi driver. When we got out of the taxi we demanded to carry our own bags and then asked for our booking form back, once we had everything we said we would like to walk to our original hotel to ask them about it. Luckily they were fine about us leaving though had led us to believe our original hotel was two minutes away. Seemingly it was quite a trek and we ended up getting a reputable taxi to our original hotel which was not fully booked.
It was an unnerving experience which put a dampner on our arrival in Hanoi, it would seem they are doing it with a lot of places and stealing peoples custom. Do not give this hotel any business!!
- Official Description (provided by the hotel):
- Located in the center of Hanoi, walking distance of the city's beatiful Hoan Kiem Lake and other nearby places include the Tran Quoc Pagoda, Quan Thanh Temple, markets of Hang Bong and Dong Xuan. And also, easily, accessible the Water Puppet Theater. All 24 rooms are tailored satisfy guests' needs. ... more less