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Memorable Hanoi Hà Long bay tour

We booked a family tour with Travel Sense. Being someone who have been to Hanoi a few times for... read more

Reviewed 5 days ago
boblS1829TC
,
Batu Ferringhi, Malaysia
via mobile
Hanoi Hoa Lu Trang An Halong Bay 4D3N tour

I came across Travel Sense Asia through an internet search after a disappointing experience with... read more

Reviewed 1 week ago
Dr Jon S S
,
Kuala Lumpur, Malaysia
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Reviewed December 26, 2015

Henry, the consultant assisting us, was able to understand our requirements quickly and arrange a Halong Bay 1-day cruise that starts from Halong Bay early in the morning (instead of from Hanoi). Email communications was prompt and he was able to provide the answers and arrangements as needed. The actual tour guide who followed us was knowledgeable, helpful and flexible. Great Service overall! I would highly recommend to engage them if you are looking to work out your own "customized" Halong bay 1-day tour itinerary instead of following the "standard" day tour template that most other travel operators provide.

Date of experience: December 2015
1  Thank jtan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelSense-Asia, General Manager at Travel Sense Asia, responded to this reviewResponded January 11, 2016

Dear Jtan3,

"Cam on" for your great feedback on our service. "Flexible" is one of our best points in giving suggestion to clients. While others are trying to build standard itineraries, we will find the flexible way to create private itinerary for individual clients' need depend on their time, their need and the best moment in destinations...
we hope to be serve you more flexible trips in other destinations in Indochina!
Best regards,
David

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Reviewed December 26, 2015

It was our families' first trip to Vietnam and certainly won't be our last. We had 9 days to visit Hanoi, Halong Bay and Sapa. The trip was challenging to organise as our group comprised 2 elderly members and 3 children 12 & below. The whole group had different needs in terms of diet, mobility and interests.

However, Julie of Travel Sense Asia (TSA) planned a very good itinerary for us and was very thoughtful about our needs. There were sufficient and varied activities/experiences such as kayaking, boating and train rides to cater to the different interests. She was also very attentive and accommodative towards our requests for adjustments to the itinerary, even last minute ones when we were already on the road. She kept in touch with us throughout the trip to make sure that we were comfortable and well taken care of. The guides of TSA were also excellent - we had Huy in Sapa and Simon in Hanoi - they were friendly, knowledgeable, patient (even with the chatty young ones), spoke very well and offered good advice on local activities but never pushy.

Overall, everyone in the group enjoyed the trip very much, including the children who were usually harder to please when it comes to a sightseeing trip.

We would definitely recommend and travel with TSA again when we return to Vietnam.

Date of experience: December 2015
1  Thank Janlkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelSense-Asia, General Manager at Travel Sense Asia, responded to this reviewResponded January 12, 2016

Xin Chao Janlkl,

Thank you for your motivated feedback with very detail of service.
We've served several groups per year but we will most remember family trip with kids as our team usually discuss about how lovely they are while we have lunch together. There are some of kids still remember us after few years back to Vietnam. They bring us happiness in job and strike for their happiness in trip, too.
We very appreciate of your attention to our guide who play an important role in a successful trip. Your feedback of our guide, food, service seem to be completely valuable for us to review our service. Moreover this great review also encourage us much in our work.
Again, thank you for recommend TSA and wish to be serve your lovely family in our country very soon.
Best regards,
David

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Reviewed December 21, 2015

This was my second time using Travel Sense Asia. Once again, Travel sense Asia went out of their way in organising every detail of my trip. Highly recommend Travel Sense Asia, particularly Julie, who ensures everything is perfect for you from the hotel, to the attractions and even considering how you will feel after a long journey.
Definitely recommend.

Date of experience: December 2015
Thank 336ak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelSense-Asia, General Manager at Travel Sense Asia, responded to this reviewResponded January 12, 2016

Xin chao A K,

Thank you for your wonderful feedback on your second time with us.
It's so valuable to serve the return clients because we seem to be understand your need totally. We hope Vietnam and TSA will be always top choice for your holiday yearly.
Again, thank you for using TSA and recommend us!
Best regards,
David

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Reviewed December 10, 2015

Overall a very well organized trip by Julie of Travel Sense Asia. The crews from Aphrodite2 Cruise were very helpful and friendly. A very cozy cruise with excellent foods and services.

Date of experience: December 2015
Thank YewBock T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelSense-Asia, General Manager at Travel Sense Asia, responded to this reviewResponded December 18, 2015

Xin Chao Traveltant,

Good day from Travel Sense Asia!
Thank you for your great review of our team and our suppliers. Your valuable feedback will help us much in filter our qualified suppliers. We commit providing qualified local service by filter and frequently check. We hope to have more chance to serve your family in our country in other regions of Vietnam.
Your valuable feedback encourage us much in our passional job! BEST DEALS- EXPERT ADVICE
Regards,
David

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Reviewed November 19, 2015

This was an excellently organised tour provided by Travel Sense Asia. The office staff and guides all combined to provide an enjoyable and memorable visit to Vietnam.

Date of experience: November 2015
1  Thank 768derek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelSense-Asia, General Manager at Travel Sense Asia, responded to this reviewResponded December 8, 2015

Xin Chao 768derek,

Good day from Travel Sense Asia!

We're so glad to hear from your great feedback. Sincerely thank you for your feedback on our personal service. TSA team are always strike for better and better personal service to meet every traveler's need which is also a travel trend now.

We hope to have other chance to design and serve your group in our country again soon.

Best regards,
David

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