I spent 10 nights in Hanoi in the Old Quarter and found this hotel to be absolutely outstanding in terms of personalised, caring service. From the airport transfer to the personalised advice - it was first rate. The lovely people at the counter really worked hard to ensure my every need was met. There was a genuine care for the person and their efforts were straight from the heart. The room itself was very well-kept. The bed was a little solid for my tender, Western back - but that was the case in all of my Asian trips and not the fault of the staff in any way.
Overall, I would rate the service among the highest that I have come across. Each person I met was genuine, caring and compassionate. The travel advice (about getting around town and for eateries) was fantastic and each employee went the extra mile.
I would highly recommend staying here and would happily go back to the same place next time.More
- Free Wifi
- Breakfast included