Positives: communication was excellent when I was booking a tour via email correspondence. Sam was very quick to respond and helpful. She was very willing to answer my numerous questions. Pick up was on time and transportation was comfortable. Food was good and sufficient. Boat was clean.
Negatives: although our tour guide was polite, he was not very informative. He only responded when we asked a question. He felt more like a "guide" who just accompanied us where we need to go vs. a "tour guide" who is knowledgeable and a makes trip more enjoyable because they are able to provide history about what you are seeing. Other negative is that while food was good it lacked presentation and really felt like we were eating in someone's kitchen.
any background about the culture or the sites that we were seeing. This could have enhanced our trip. More