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“excellent staff”

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Hanoi Symphony Hotel
Ranked #70 of 591 Hotels in Hanoi
Certificate of Excellence
New York City, New York
1 review
“excellent staff”
Reviewed October 15, 2013

stayed here for three nights and went on the halong bay tour that they organized.

The value for money is excellent. Rooms are good enough and the location is great.

The best thing is the staff who take really great care of you. This place certainly lives up to it's other reviews so I would certainly recommend.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weezie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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409 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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Ra'anana, Israel
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 12, 2013

We visited Hanoi last month and stayed at the Symphony hotel on the day of our arrival and a few days later again after visiting the north and Halong Bay.
On both stays the rooms were fantastic, the staff were very friendly and eager to assist and we felt like family there.
The hotel is in the middle of the old quarter and within walking distance to most of the attractions.
The computer in the room was a very nice and helpful addition, and we also extensively used the wifi.

Room Tip: Choose the higher rooms as the street can be quite noisy. Make sure to lock the porch door at night.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerH5716JR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 4 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 11, 2013

Located in the old quarter of Hanoi and a lot of sights are therefore within walking distance. The owners are really friendly and helpful, the rooms are spacious and clean and the two tours we booked through the hotel (Halong Bay 3 days with Galaxy Cruises and Hoa Lu with Go Asia) were well worth doing. The only slightly negative
remark I have is that the limited breakfast choice gets a bit tiring if you stay for more than three days.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firzhugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level 5 Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 2, 2013

Stayed here either side of a trip to Halong Bay, which we also booked through the hotel, and paid for when we checked out at the end of our stay. Very friendly and helpful. We arrived quite early and were able to get straight into our room. Large, clean and comfortable room with safe, kettle and even a PC! Would highly recommend.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fifi_banana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennekom, The Netherlands
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 30, 2013

We as a 5-persons family traveled to Hanoi and booked two rooms, one night only in this hotel. We arrived early in the morning at Hanoi airport, the hotel still welcomed us and gave one available room for us to rest, leave the luggage although the check-in time should be in the afternoon. The rooms were cozy, clean and the beds were so comfortable.

On the second day we were supposed to catch the night train to Sapa. We have to check out at 12.00, however the hotel could guarded our belongings for us to go outside. When we came back around 16.00, the hotel offered us to use the shower in one room so that we all can get fresh before the night train.

Coming back from Sapa at 4.00 in the morning at Hanoi train station, we had another tour to Halong bay and would be picked up at 8.30. The hotel manager knew that and offered us to come back to the hotel when we finished the trip to Sapa so that he would offered us a room to rest and wait for the pick up. We were not so sure about this kind offer, but we actually came back, knocked the door very early in the morning, the front-desk staff still welcomed us, gave us a key room and we all could rest. We came down around 7.00 and the staff kindly asked what we would like for breakfast, he cooked for us and gave us drinks. After that we asked for paying because we used the room, had breakfast in the hotel, but he denied and said the hotel treated every guests the same way, they would not ask for any surcharge.

After all, we only booked one night and booked no tour from this hotel, yet they offered us the best service we've ever experienced. They truly made our stay in Hanoi convenient. We will not hesitate to come back to this hotel again if we stay in Hanoi.

Room Tip: Rooms at the back are quieter
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 22, 2013

Not just getting all our tours sorted during the time we stayed around Hanoi, they also let us use a free room to get clean and have a bit of rest in between the transit times. The staff and quality of the rooms are undoubtedly impressive. They truly made our stay in Hanoi convenient and enjoyable.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pikadai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 21, 2013

This is just an echo of what other people have said but the staff here were so nice and friendly. They always wanted to help and when we arrived back early in the morning from our Sapa trip and they gave us the room for free rather than making us pay for the extra morning. This is something I've read in a lot of reviews.
The location was really good with everything close by and for a mid-range hotel it was very good value, highly recommended.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Symphony Hotel

Property: Hanoi Symphony Hotel
Address: 01 Hang Hom street, Old Quarter, Hoan Kiem | Hoan Kiem, Hanoi 84-4-3938 1788, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #70 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Symphony Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
Hanoi Symphony Hotel is situated in Hanoi's historic Old Quarter, a 5 minute walk from scenic Hoan Kiem Lake and the Opera House. It offers modern rooms with free Wi-Fi. Air-conditioned rooms at Hanoi Symphony feature satellite TV and an in-room safe. A refrigerator and hairdryer are also provided. The Hanoi Symphony Hotel has travel desk to help guests with trip planning. There is a business center available and laundry service is provided. Guests wishing to eat in can do so at the Hanoi Symphony's restaurant and cafe. Hanoi Symphony Hotel is 10 minute walk from Ho Chi Minh Mausoleum and Van Mieu. It is approximately a 40-minute drive from Noi Bai International Airport. ... more   less 
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