Staff very friendly and courteous, especially Mr. Dzung who goes out of the way to help everyone.
My stay in Ha Noi Legacy Hotel - Hoan Kiem was form 29 Dec to 02 Jan. I had booked and fully paid for a Deluxe City View room. However, when I reached the Hotel for check-in, I was told that the AC in the designated room was out of order and that the maintenance engineer would come the next day, repair it and then I would be given that room. They gave me a Superior room much against my protests. Only when I blasted them did they give the Deluxe City View room at 8.30 a.m. the next day. I somehow thought that they had given the room to someone else and then gave it to me after that person had vacated it. I even insisted that i did not need an AC in the freezing temperature of Ha Noi.
Other than this, my stay was very good. The location is very convenient and the staff, even though they do not speak English, somehow communicate to you and are very helpful and kind.
One more point .............. they could improve on the variety in breakfast.
To sum up, excepting for the first day`s mess up, I really enjoyed my stay in this Hotel.More
- Free Wifi
- Free Parking