Nice hotel in the right location. The rooms are small, but clean, well equipped and nicely decorated. The best shower we've had in Vietnam!
However, service was poor. We arrived early with the night train from Hue with a group of 10. We had called the day before to ask if we could check in around 7AM or at least get 1 or 2 rooms at that time for a quick shower. We were advised that this was not a problem. But when we arrived the rooms were not available. After some discussion they had 2 rooms, but only if we paid 15 USD extra per room. At first they said we needed to prove that the agreed the early check in, then they had to call the boss who still made us pay extra.
We made a clear agreement with them about the early check-in and felt tricked when we had to pay. By the time they figured out we're frequent Trip Advisor users (when few of us discussed the TA sticker on the front door) the whole thing changed and all of a sudden they did remember the agreement we made with them.
Discussion with the front desk staff was difficult, and it seemed they were after a few extra dollars instead of serving their customers. More
- Free Wifi