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Hanoi Legacy Hotel Hoan Kiem
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Reviews (517)
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All reviewsmr martinhalong bayold quarternight marketdong xuan markethotel is locatedtravel deskthe hotel managertourist attractionsexcellent hotelstayed for nightsrooms were very cleanlocal foodphoheartjacuzzistreet
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271 - 276 of 517 reviews
Reviewed August 12, 2013

I was fortunate to stay in this hotel twice whilst I was in Vietnam. All that I can say is that both of the rooms I stayed in were very clean and comfortable. The breakfasts were great in the restaurant. The staff were friendly and very helpful. When my transfer to the airport didn't arrive they couldn't have been more helpful.

Stayed: July 2013, traveled solo
3  Thank HolidayTravels2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013 via mobile

Beautiful room with gorgeous view, lots of space. don't book online go see manager for a great deal. The street is not to busy and the staff speak good English, yummy breakfast. No nasty surprises here. The balcony room is stunning. They also help us to organize trip to halong bay. The front foyer is nice and large compared to some. The rooms and the hotel are very clean.

  • Stayed: August 2013
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2  Thank Noomi78feller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

Thank you for all the staff here. Very helpful and information.
Beautiful room ,new and comfortable.
breakfast here so many choice good quality.
The best location in hanoi easy to walk around.
Thank again for make me have a good time in hanoi
Tony

  • Stayed: July 2013, traveled with friends
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3  Thank jilapob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

This was a great find in Hanoi. The hotel is good value for money, in a good location in the old town, with spacious and very clean rooms. All rooms come with their own computer with good speed internet access. Easily the best thing about the hotel though is the staff.

  • Stayed: May 2013, traveled solo
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4  Thank shaine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

Moldy room, everything broken. Very very overpriced for Hanoi.

This is the most expensive place we stayed in in Hanoi and by far the worst.
They tried to demand the money up front, which is always a bad sign.
The small windowless room stank of mold when we arrived, it smelt like a moldy damp cellar. We complained immediately and were told it would go if we put the fan on.
When we tried to use the tv, we found the remote was not working. We managed to sort this ourselves with a change of batterys.
The minibar/ fridge was completely broken.
The safe was completely broken.

About the only thing that worked in our room was the shower, which was good.

When we complained again about the problems and asked to switch rooms, the reception told us it was the Only room left. I checked up on the internet and there were still rooms available in All price ranges!
I asked reception if they could do anything to fix the issues. The receptionist just smiled and said nothing. I then stated that the room was not worth the price and she then stated she would have someone look at it.

They eventually fixed the fridge and partially covered up the mold smell with incense.

Later in the night we discovered our was the only place in hanoi that seemed to have Mosquitos, we woke up being bitten and ended up having to cover ourselves in deet ( breeding in the damp I guess).

The bed also seemed to have lots of small black hairs in it.

Hanoi has some amazing hotels, with some of the best hospitality you can get in this country. its a shame we ended up leaving our booking to late and ended up in this terrible place. This was the third hotel we stayed in, it was the most expensive and even if everything was working you can get so so much more for your money here...

The actual hotel looks nice on the surface, and provides a good breakfast, but it looks like it is being let down by the over inflated prices and poor maintenance.

  • Stayed: July 2013
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1  Thank alinator1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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