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“Not good”
Review of NewMoon Hotel

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NewMoon Hotel
Ranked #485 of 586 Hotels in Hanoi
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Not good”
Reviewed April 13, 2014 via mobile

The tour company booked us this hotel to rest before taking the train to Sapa. The hotel is just in front of the train station you can hear all the trains. The room was dirty and smelled like cigarette smoke. The people at reception were not very helpful as we asked for a supermarket or a place to eat and they couldn't tell us.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Earlybirdies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Vietnamese first
  • Any
English first
Canberra
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 21, 2014

Booked by our tour company between getting back from Halong Bay and going to Sapa, conveniently located across from the train station.
Room smelt of cigarette smoke. Our feet turned black walking in the floor. We had to ask for towels and got damp, very old and thin sorry excuses for towels. Asked if they had a restaurant recommendation, they said "no".
So glad we weren't staying more than a few hours!

Room Tip: I don't think there is a "good" room. Just get through it as best you can!
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kaughtknee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hanoi hotels

London, United Kingdom
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed November 24, 2013

I don't understand what kind of people have rated this 'excellent' !?? It was disgusting. We arrived at 5am at Hanoi railway station and had our flight around 3pm. We were really tired from the night train and found this hotel across from the station. The idea was to sleep for a little while and go to the airport so we were not too bothered where we stayed. For $17 we got a double room, which looked nice enough initially. But once we paid and properly moved into the room there were several feral things noted:
1) I moved the duvet to reveal used sheets. They were crumpled and you could tell from the sheet that it had been slept in already
2) Moved my pillow to find blood on the sheet
3) Went to the toilet and noted a fair bit of urine sprayed on the floor. Like a few feet away from the toilet.
4) The AC is switched on by reception, and you cannot temperature control it from the room. That's a first for me

If there was a score less than 'poor', id definitely give it that for cleanliness. Felt really disgusting after our sleep so took a shower and didn't go near the bed again!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wordtraveller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 9, 2013

Our tour agent booked us this hotel before and after our trip to and from Sapa just to freshen up. It is very conveniently located across the train station. The rooms were dim and not well maintained though; the spring of one of the mattress was exposed. Towels were damp and we suspect they were not washed. Breakfast was just ok. Stay here only if you need to use the shower facilities but bring your own towels.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imola, Italy
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed December 28, 2012

We spent only few hours here after coming from the night train from Sa Pa and I must say never again!! the room was fair enough but breakfast... oh my god!!! The cafe was just terrible, very dirty and filthy, I would never recommend it to anyone, sorry about that!!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 21, 2012

English speaking staff were very helpfull and friendly. The rooms are new, clean and renovated with all you need. Only promlem was to separately control AC. Location is perfect for a short stay, easy to get anywhere. The breakfast was simple but ok. Overall the price is well worth the money for a nice clean and quiet hotel. Would stay there again!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Radek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 10, 2012

We stayed at this hotel for just a few hours in the morning in late November, 2011, after arriving back at the Hanoi Train Station from our overnight train trip from Lao Cai/Sapa. We were only staying at this hotel for a few hours to get a bit of sleep, to shower, and to regroup for our day trip out of the area. We do not recommend this hotel. While the shower was okay, the rooms were just sub-par, and showers weren’t the cleanest, and this hotel was supposed to provide us with breakfast, which looked like it had been sitting out for several days. Needless to say, we did not eat any of the food, and had to spend time searching for something to eat, which near a train station, you wouldn’t think should be hard, but we wound up buying oreo cookies and soda. The breakfast of champions. If you need a hotel for a few hours, I’d say to pick a different one.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rachrtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NewMoon Hotel

Property: NewMoon Hotel
Address: 28 Tran Quy Cap, Hanoi 100000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #485 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 32
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