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“which was a mistake.”
Review of NewMoon Hotel

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NewMoon Hotel
Ranked #500 of 599 Hotels in Hanoi
Reviewed April 1, 2011

Their English was limited and couldn't clearly direct me in the right way when asking for directions. Their walls are thin but I guess any lady screaming at the top of their lungs in the room next door is tough to avoid. We complained to the front desk and were able to stop the noise.
On a personal note, when trying to book the hotel directly, I never got a response until 11 days after and had already booked through agoda.com which was a mistake.

  • Stayed: March 2011, traveled as a couple
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3  Thank cyrilliaml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 - 28 of 41 reviews

Reviewed November 8, 2010

If you are going/coming Sapa by train, this is the place to stay in Hanoi. Especially when you arrive at 5am in the morning. This hotel is right there for you to take a shower and sleep! Its across the road from the train station, but still 3-5 mins motorbike ride to Hoan Kiem Lake at Hanoi city center. Excellent English speaking staff were very helpfull and friendly. The rooms are new, nicely renovated with flat screen LCD TVs and nice furnishings. Firm bed which I liked and good mini bar in the frigde. The breakfast was ok, but you can order any viet dish from the kitchen and the food is decent. Overall the price is well worth the money for a nice hotel next to the railway station. We stayed at another hotel in the old quarters which cost more and was really old and mouldy.

  • Stayed: October 2010, traveled with friends
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Thank Kitkwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2010

We have stayed in Hanoi for one night and Newmoon Hotel is much different from any other I have stayed at! The architecture is very modern, beautiful and luxury facilities such as: Flat LCD TV, very nice decor, spacious rooms with big windows... . The location is super and really great for people who want to experience Hanoi in its entirety : Food outlet, shopping, night market, bar club… Fine quality 3 star hotel with a ‘Plus.' Staff courteous , helpful and they are always willing to help. Excellent buffet breakfast. Very satisfied and value for money. I would highly recommend it. Definitely, will be back.

  • Stayed: September 2010, traveled on business
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Thank Surivu2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2010

I found that New Moon was very close to rail and bus stations and within walking distance of the touristic old quarter but still the feeling of living in"the real Hanoi"as well as a very stylish comfortable room.New Moon is a step up from other hotels in the same price range and this is increased by the friendliness and helpfulness of the staff.The manager Mr Thomas Dinh is a perfect English speaking local which can be very rare in Hanoi,i found this as well as his honesty helped me a great deal.I have stayed in different hotels in Hanoi and found it very refreshing to feel relaxed in quieter comfortable surroundings without missing out on anything,even discovering more things.

  • Stayed: September 2010, traveled as a couple
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1  Thank paddydotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2010

Services and hotel staff were excellent. I have the nicest experience at this hotel. I stayed at luxury hotel for 1 night, then the reception desk suggested us join the trip to Halong bay, the trip was perfect with Paloma junk. I was very happy about this trip provided by staff. Room was nice and tidy, buffet breakfast was adequate, hotel location was convenient for walking around and visit some places as: museums, temples, Hoan kiem lake, night markets... I would highly recommend the hotel!

  • Stayed: September 2010, traveled on business
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1  Thank bibitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2010

Friendly & knowledgable staff who speak good English. Good sized room. Good breakfast included (including chef for fried eggs, omelette, vietnam noodles). Recommend you use their driver for pick up from airport (US15) & to airport(US25). Tours slightly expensive but good car, driver & guide.If you arrive at 4.30am from Sapa I recommend you pay an additional $10-15 for early check in in advance - well worth it. (in fact I got a room upgrade for doing it) Good sized tv with sports channels, HBO etc. Free internet in lobby. Overall very good value for money & keen young staff who were very helpful.

  • Stayed: June 2010, traveled as a couple
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1  Thank Tram L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2010

This hotel exceeded my expectations - largely because of the wonderful staff, warm and customer friendly! It's a cute, boutique hotel in the middle of the chaos of Hanoi. The amenities at the hotel are comparable to a higher priced hotel - there is a minibar / refrig in the room and complimentary fruit which I thought was quite a nice touch. There is a computer in the room with free internet access - critical for business travelers and those leisure travelers who want to stay in touch. The free breakfast was more than adequate - a variety of choices. The Pho was quite good - you can get traditional eggs and bacon as well. They will do anything for you to make your stay enjoyable. The staff booked my cruise for me to Halong Bay and that excursion was the highlight of my trip. You will not be disappointed with this lovely hotel with its lovely staff. Highly recommend!

  • Stayed: December 2009, traveled as a couple
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1  Thank kashai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NewMoon Hotel

Address: 28 Tran Quy Cap, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #500 of 599 Hotels in Hanoi
Price Range: $25 (Based on Average Rates for a Standard Room)
Number of rooms: 32
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