We wern't sure what to expect with the mixed reviews, but unfortunately this hotel, at least the room we had, is not the best place to stay.
We booked 3 nights and left after the first night. The girl at reception asked us to write to agoda before we left to ask for a refund for the other two nights.
We found the bed uncomfortable, could feel the springs and it sagged a lot in the middle. Pillows had an old fusty smell and straight under the sheet was plastic encasing the mattress. Also an unpleasant odour in the bathroom probably coming from the drain. Our window was facing a laneway and was quite noisy with motorbikes and lots of activity, it wasn't easy to sleep and the noise starts again early in the morning.
The free wifi worked well for my partner's windows laptop but not for my mac, nothing I did could make it work.
The staff are very friendly and helpful, breakfast of beef noodle soup was very good.
Perhaps we just had one of the less comfy rooms as we chose the discounted deal of 15% off the booking price. Some improvements to the level of cleanliness and comfort would make a big difference. We moved to another hotel in Hanoi for the same price and nicer environment.More
- Free Wifi
- Breakfast included