We were referred this hotel by the tour operator at the front as it was cheap and had free beer!! We purchased two tours through the company and they offered us a free nights accommodation between tours - fantastic! Upon our return from sapa at 4:30am there was no transport to pick us up as there had been on the way there - no problem tho between 8 travelers taxi was 15.000D each. Upon arrival at hotel we were advised there would be no room until 10am, although we had been advised there would be a room when we got off bus we accepted this and were offered a room to shower in. In the room I found the manager asleep in the bedroom and we suggested we will wait until 10 for our cleaned room. While waiting in the foyer 2 other travels arrived asked for a room were shown a room and checked in! When we asked how this happened we were told our room would be ready at 11! We tried to work out it had the time had increased to avail. We were offered another tiny room with staff belongings in to shower - it was filthy so declined.
Next the manager arrived advising us there were no rooms to after 12 at this stage our group of 5 were irate as we had already been waiting 5 hours. At this stage the conversation got VERY heated and the manager flipped his lid! Nothing was resolved until someone checked out about 11. Next day when packing noticed our clothes were not even cleaned and when asked to pay we advised they had not been cleaned properly. To which the manager yelled I should have stayed in a 5 star resort if I wanted clean clothes and proceed to repeatedly swear at me and state the cost is minimal why can't I just pay it. Clothes appeared to have been aired, sprayed with some smelly thing then ironed!
Would avoid this place if you can. The bus company they use from Hanoi to sapa also have no one that speaks English and we had a driver who inappropriately touched one of us and then tried to tell us to get off the bus in the middle of no where claiming it was Hanoi at 3 am then suggested a young female travel come and sit with him!!
In summary very stressful few days and really not worth the drama! I must state all other staff beside manager were lovely and just trying to do their job :)
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld, Hotels.com, Expedia, Hotwire, Booking.com, Travelocity, Priceline and Cheap Tickets so you can book your Box Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.