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All reviews sky bar ms lan mr chris lovely staffs old quarter excellent hospitality ninh binh helpful staffs water puppets choose this hotel hanoi trip breakfast buffet western food hotel is perfect thank you very much recommend this hotel trip to ha long bay
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Reviewed 4 weeks ago via mobile

My partner and I had stayed here for 1 night before flying out of Hanoi.

+ The staff were very friendly, professional and attentive to our needs on arrival, taking the time to provide us with a map of the attractions around Hanoi and help with our luggage. The location was good and the sky bar at the top
of the building was a nice to sit back and have a drink.

- The layout of the bathroom was quite strange and I found it a bit impractical. The rest of the room overall was nice but found the lighting to be quite dim. I hadn’t realised I had booked a room with no windows which contributed to this.

It was fine for a 1-2night stay but would otherwise suggest to elect a room with a window.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank ebonyp464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilkCollection, Guest Relations Manager at Silk Collection Hotel & Spa, responded to this reviewResponded 1 week ago

Dear Ebony P,
Hello from Silk Collection Hotel & Spa!
First of all, we just want to show our thanks for everything from you: you stay here with us, your excellent review on Tripadvisor, your unforgettable time in Hanoi … All of your satisfaction is our happiness for working in tourism inside a small area but strong competition. We know in the future, we need to do much more than that. However, your encouragement will be the big spirit for all our young teams here by trying our best.
We do hope that you are, all the time happy, healthy and enjoy the moment together.
Best Regards,
Customer Services Department & Silk Collection Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed at Silk Collection only one night before visiting Halong bay. But really lucky to us tobe upgraded to most luxury room with large terrace room with nice view frim there. All of staff from bellman and receptionists welcome us with warmest greetinhs and sweet fresh fruits. Thank to Lan helped us a lot during the short time in Hanoi.
Wish you and all of staffs the best in Lunar New Year

Date of stay: January 2020
Trip type: Traveled with friends
Thank 917mar_aelenal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilkCollection, Guest Relations Manager at Silk Collection Hotel & Spa, responded to this reviewResponded 1 week ago

Dear 917mar_aelenal,
Warmest greeting from Hanoi Silk Collection Hotel & Spa!
Thanks so much for your choosing our hotel among thousands of hotels in Hanoi for your special vacation. By the way, let us show our big thanks for giving us nice and lovely words about your memorable time in here. We believe that with a sweetheart you have, all the time, everywhere you go, whoever you are, you know how to keep your eyes happy. For the hard-working people in hospitality like us, your experiences here are the biggest gift to make us much more spirit to serve the customers better and better.
We wish you good health, happiness, and success in always!
Customer Services Department & Silk Collection Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

A great place to stay. We had the nicest experience in Vietnam with the help of the stuf in Silk hotel expecially Mrs Ha. She was the one to welcome us to the hotel and advise us on what trips to follow. We trusted her and it was the best thing we did.
The hotel is very clean and well equiped. The location is in the heart of the city and you immediatelly get the pulse of the city but still having the silence you need to get a good rest.
The food is really amazing and Mrs Ha was always there to help.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 274olariua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilkCollection, Guest Relations Manager at Silk Collection Hotel & Spa, responded to this reviewResponded 1 week ago

Dear 274olariua,
Warmest greeting from Silk Collection Hotel & Spa!
Thank you very much for your very nice review from you to share about our team and our staff. Your true feeling helps us to keep our process now and in the future. We are trying our best to improve our services, better and better day by day.
We wish you goods health, success, and happiness. If you give us the chance to serve you again, we promise to let you see our effort.
Customer Services Department & Silk Collection Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Fantastic staffs. The hotel is central of ha noi. The room is cozy and nice, the breakfast is excellent. .Thank you so so much. Ms Ha organised trip for us to Ninh Binh, seemless. Great experiences...

Date of stay: January 2020
Trip type: Traveled with family
Thank viend2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilkCollection, Guest Relations Manager at Silk Collection Hotel & Spa, responded to this reviewResponded 1 week ago

Dear viend2015,
Many thanks for your kind words and for taking the time to write a review related to your experience at Silk Collection hotel & Spa. We appreciate them, and as you can imagine, it is always important for us to have feedback from our guests.
We do hope that you are, all the time, happy, healthy and enjoy the moment together.
Best Regards,
Customer Services Department & Silk Collection Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We spent four nights in this hotel which ist situated in the center of the old town. The great advantage of the location- there is only a short distance to the main attractions of the city.
The stuff of the hotel was helpful and vigilant. The room was a little bit small and the arrangement of window and bath were unusual but bearable. Altogeher I can recommend this hotel.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 737gabyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilkCollection, Guest Relations Manager at Silk Collection Hotel & Spa, responded to this reviewResponded 1 week ago

Dear 737gabyl,
Hello from Silk Collection Hotel & Spa!
First of all, we just want to show our thanks for everything from you: you stay here with us, your excellent review on Tripadvisor, your unforgettable time in Hanoi … All of your satisfaction is our happiness for working in tourism inside a small area but strong competition. We know in the future, we need to do much more than that. However, your encouragement will be the big spirit for all our young teams here by trying our best.
We do hope that you are, all the time happy, healthy and enjoy the moment together.
Best Regards,
Customer Services Department & Silk Collection Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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