I had some time to kill, so after a one night's stay, I completed the review at the hotel as requested and made two suggestions. Replace the 1950s hairdryer that had the strength of my breath and replace the outdated TV directions. To my surprise, the GM emailed me to say how thankful he was for my suggestions and that all hairdryers had been replaced and new TV instructions were underway and, would I write a review in Tripadvisor? Clearly he didn't see that we would be back. Since we returning to the hotel in three days, I thought I might wait to ensure these tasks had been completed. We returned and all was the same, so I emailed the GM to say they must have missed this one room (which was a lovely larger room called a suite but not). Ah, he responded, it was going to take a few days. Ok, I then suggested a few portable dryers might be available for guests until they could complete the "replacements" and voila, one was delivered the following day.
So, while this little "review" game was a bit disingenuous, overall, the hotel was very good. The location is terrific - 50 steps from the famed Metropole and much less expensive. The "suite" room was one room but we had a small balcony. The bath, while on the smaller side, was very modern (except the hairdryer). Staff was helpful, friendly and informative. Would stay again.
- Official Description (provided by the hotel):
- Capital City of Hanoi, once considered a conservative city, has developed into one of the unbelievable exciting cities in Southeast Asia. It is slow paced but attraction captures, with lovely lakes, lush public parks, and shaded boulevards of old French-colonial architecture. Hanoi is home to all the best of historic Vietnam and discovers traditional places of interests such as temples, monuments, including pockets of ancient culture along the narrow streets of an old quarter. Witness the rapid cultural shift as the cafes fill with young & trendy Hanoians, leisurely sipping cappuccinos and comparing latest electronics gadgets. This newest Conifer boutique hotel consists of 42 elegant rooms and conveniently situated in the heart of Vietnam's capital, just 2 minutes walks to famous Opera House and 5 minutes walks to the legendary Hoan Kiem Lake, in the of business districts is ideally for business and leisure guests alike. The Conifer Restaurant showcases both international and Vietnam cuisine utilizing regional ingredients. ... more less
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