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“Staff make up for what the hotel lack”
Review of Hidden Charm Hotel

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Hidden Charm Hotel
Ranked #456 of 587 Hotels in Hanoi
Brisbane
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Staff make up for what the hotel lack”
Reviewed April 18, 2013

We stayed at this hotel for several days straight and then came and went in between other activities throughout Vietnam. We were on the forth floor first, which you could hear the outside noise a little but not much. The room itself was V nice, spacious and nicely decorated. The shower is a little bit strange, sometimes its best to keep it simple but in the case of this shower-jets and taps and weird settings created a mess and became annoying! We stayed on the second floor another time-they upgraded us for free to the spa room and although the noise outside was minimal, you could hear everything in the foyer. The room itself was larger then the other one but there didnt seem to be enough hot water to actually take full advantage of the spa! But the bed itself was enormous!!
Breakfast was V average, but its included in the price, which at the end of the day, is pretty good value.
Location is awesome. The church is behind the hotel at the end of street and its a gorgeous tree lined street with all the Hanoi action minutes away.
Peter-the manager there at the time of our stay, was wonderful organizing everything and making us feel welcome. The staff at the reception area-especially the receptionist (i didnt get her name) were also wonderful. I recommend this hotel and as mentioned above, the staff make up for what you will find the hotel lacks.

Room Tip: Choose a higher floor away from reception noise
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Gypsylovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
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Da Nang Vietnam
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 17, 2013

Whenever I am in Ha Noi, usually 2 or 3 times a year, I always stay at Hidden Charm hotel. The rooms are large and clean. The staff is very well trained and attentive to the guests needs. The free breakfast is always good with lots of fresh fruits and made to order cooked food such as Pho or omelets. The hotel is very well located in the Hoan Kiem district. It is close to the main tourist attractions as well as local and regional transport. For the budget minded traveler that wants to stay in a clean, safe hotel, look no further than the Hidden Charm hotel.

  • Stayed April 2013, traveled solo
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Helpful?
1 Thank Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2013

We were very impressed with the quality of our accommodation. The room was spacious, clean and welcoming. Service from the staff was excellent, caring and gracious,
The 2 tours organised through Hidden Charm ran like clock work. Well organised and appropriate to our needs.
I highly recommend the professionalism of all connected to Hidden Charm

  • Stayed April 2013, traveled with friends
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Helpful?
1 Thank megabiggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviewed April 15, 2013

We stayed for 10 days in April, we had only orignially booked 3 nights at the hotel before we left Australia as we didnt know if the hotel would live up to the reviews. We ended up spending all but 2 nights here. The other 2 nights they were booked out but they oragniased to put us up in one of their other hotels just down the road which was of the same standard.

We booked all our activities through the hotel. All booked at short notice they organised a Halong Bay cruise, Perfume Pagoda Day trip, and Sapa (3 night) trip including all the transfers, tours, night train and accomodation. We walked to most of the attractions from the hotel, staff at the front desk were always willing to give us ideas on where to go and what to see.
Location was great, beds were comfortable.
We would definitely stay again if we travelled to Hanoi again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benowa, Australia
Level 6 Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 13, 2013

A very BIG THANK YOU to Ruby, Quynh and Hung, you made our stay perfect!
Very Helpful, Friendly, nothing was too much trouble and very Informative. Great little Hotel, perfect Location 5 minutes walk to the Lake. Rooms very clean and nice furniture. Breakfast was very nice. The pick up & drop off to the Airport was perfect.
Thanks again to you all, best wishes
Hans & Brenda

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Krung Thep, Thailand
1 review
Reviewed April 12, 2013

I'm very pleased to stay here. The room is clean and comfortable. It is valuable.
The most important thing is staffs here is very nice. They are very friendly and have a lot of service service mind.
I have forgot my mini iPad when I checked out and I have to fly back to Thailand. The staffs here, Ruby and her colleague, have used a lot of effort to send it back to me. And I got it in a good condition. Thank you so much for your help Ruby!!!

Very Recommend!!!

  • Stayed March 2013, traveled with family
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Helpful?
Thank Akedang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi, Vietnam
Level 5 Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 10, 2013

The room was very ornate with lovely furniture and coverings. The hotel aand room was very clean and the staff very good.Thee location neaar the old catholic church is good, with many good dining options nearby.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mickyp100359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hidden Charm Hotel

Property: Hidden Charm Hotel
Address: 23 Pho Au Trieu St | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #456 of 587 Hotels in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 25
Official Description (provided by the hotel):
Hidden charm hotel is a brand new hotel, located in the central of Old Quarter. The hotel is designed in harmony, is the combination of classic and modern style. It’s peaceful and quite, a retreat from the city bus, providing the idea place to muse over your day. The modern rooms are all equipped with air cooling and flat screen TV, bath room with massage, sauna. Guests will appreciate the popular broadband package offer and the 24-hour front desk. The Hidden Charm hotel offers the best quality room for both of Traveler and businessman. It is great for the couple on honeymoon, solo traveler, and specially for businessman who stay for a long term, need translator, accountant service, business center, rent a car, or guide. The Hidden Charm hotel is really convenient for visiting all famous places in Hanoi such as: Hoan Kiem lake, water puppet theater, opera house, Hochiminh mausoleum, and also to ATM, Banks, Restaurant… just by short walking distance. ... more   less 
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