We felt very safe and comfortable in this wonderful hotel. We arranged with the hotel to be met at the airport, which I feel is essential in Hanoi, and for $16 were delivered to the hotel safely to begin our stay. The staff are incredibly friendly and also professional. They have high standards in service and presentation, better than some much more expensive hotels we have stayed at. Communication is no problem as staff are very flunt at English.The hotel has been refurbished and is as new. Our room was at the front and there was no noise when the windows were closed. I found the bed too hard but that's a personal thing, others would like that. Breakfast was great. Fresh fruit, watermelon juice, eggs, crunchy baguettes, banana pancakes .......yum! Chris can organise any tours you want and we did a one day tour to Halong Bay, around $35 each, 16 people, beautiful lunch on board the boat, a very enjoyable day. He was very accommodating. I was a bit anxious as we had had a terrible, crowded trip to the DMZ earlier in our holiday and I was anxious about numbers and comfort. I had also read of other very rushed "touristy" trips. He coped with my "anxiety" and assured me the trip would be everything I wanted and it was. It may have cost a few dollars more than at some other places but really $35 for a day like that was amazing value for money. We also had bad experiences with Jetstar, wouldn't deal with them again, and the hotel organised alternative plane tickets for us, which were delivered to the hotel. We walked everywhere from the hotel which is great as taxis are not something you want to have to deal with in Hanoi. There are no restaurants in the same street but the staff directed us to places to eat. The Green Mango is a very modern classy restaurant and was expensive by Vietnamese standards, $60 for two, but we had a wonderful meal and several drinks as well!!!!! We were near the end of our holiday and it was a nice change from all the cheap eats we had been enjoying.The other was a Vietnamese restaurant which had a huge variety of food and was very cheap. Sorry can't recall name, Ngon ......? We ate there a couple of times. A walk from the hotel but we enjoyed the sight seeing. Make sure you understand the directions clearly before you set out.We never felt unsafe on the streets. I wouldn't hesitate to recommend the hotel, especially for anyone who is concerned about all the stories you hear about problems travellers experience. The Art Hotel is a truly safe haven in a bustling city where you can be assured the staff will do their utmost to make your holiday as perfect as possible.
- Official Description (provided by the hotel):
- Welcome to Hanoi Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Art Hotel Hanoi is a 30 rooms cozy hotel is located in Hanoi's historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more less