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“Accommodating & friendly staff” 5 of 5 bubbles
Review of Art Hotel

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Art Hotel
Ranked #45 of 336 Specialty Lodging in Hanoi
Certificate of Excellence
Palm Desert, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Accommodating & friendly staff”
5 of 5 bubbles Reviewed August 18, 2011

We arrived about 10:30 am after a ridiculously early morning flight from BKK. We were greeted by Lan with a beautiful smile and wonderful English. She said our rooms were not quite ready yet and we said we'd have breakfast while we waited. After breakfast she explained that the 2 family suite rooms we had reserved were not available due to some water system problems. But she assured us that those rooms would be available on our return from Halong Bay and then again on our return from Hoi An. The staff couldn't be friendlier or more accommodating. They even went out to get SIMS cards for the 2 of us and to buy some Coca Cola Light for me.

The breakast food has plentiful choices and the food is very good.
While the rooms we had were a bit small, they were very tastefully furnished and clean. We spent the 2 nights of August 8 & 9 on our first stay. We returned for the night of August 11 and got the 2 Family Suite Rooms as originally booked.

When we returned for our last night on the 17th, they still had a water system problem with one of the Family Suite Rooms, so we had 1 of those and a regular room. But they were very kind about the situation, sitting down with us to explain the problem.

Given the fact that we only had a Family Suite Room 3 of the 8 times they were reserved, I was disappointed that they charged us for the breakfast the first morning we had to wait for our rooms. I think it would have been appropriate to not have charged us.

3 slight problems were:
1. The housekeeping staff were inconsistent in leaving a bath mat;
2. Some rooms have safes and some don't - regardless of price of room;
3. Room 501 (a Family Suite Room) was very difficult to cool down on the last night and it wasn't until 1:30 am that it became cool enough to sleep comfortably.

I would definitely stay there again and I do highly recommend the hotel.

  • Stayed August 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
19 Thank horneynps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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542 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed August 17, 2011

I stayed at the Art Hotel several times in the last 6 months as I was working nearby in Haiphong. I would always stay at this hotel on weekend trips to Hanoi and found the service from staff consistently of a very high quality.

The location of the hotel is great being near the lake, cathedral and old quarter. The rooms are extremely clean and have all facilities you might need - kettle, TV, and internet.

The staff have always been very helpful with local information, taxi requests and making sure there are no problems with your stay.

I certainly recommend people check this place out as having been to Hanoi several times in the last ten years this is definitely one of the most competitvely priced hotels in the area.

  • Stayed August 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
28 Thank hel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed August 6, 2011

I stay here again. Everything don't change, this rooms are clean, super friendly staff.

Stayed August 2011, traveled solo
Helpful?
29 Thank innaottik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed August 4, 2011

Great little Hotel-good location,super friendly staff
-Highly Recomended

  • Stayed April 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
21 Thank snozzau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed July 24, 2011

We stayed here mid July 2011 (last week). From the moment we arrived with our driver (organised by the hotel), until we left, we felt so welcomed.

The staff are absolutely brilliant. The hotel is clean and more than comfortable, as are the facilities that it offers. I would have no hesitation recommending the Art Hotel to anybody and we would defo stay there again.

The location of the hotel is excellent as well. It is right in the city and a 10 minute walk to the central lake - I would say 5 minutes but there are lots of obstacles to negotiate on the streets!

Lovely hotel and interesting city.

Room Tip: We staying in a deluxe double, it had no windows but this was good. Air con and quiet.
See more room tips
  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
20 Thank DanielLevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 22, 2011

The staff was incredibly helpful at the Art Hotel making great restaurant recommendations. The coffee at breakfast was the best coffee I had in Hanoi (surprisingly). The room was very clean, but it was VERY small and the pictures of the bathrooms on the website were not reflective of the bathroom in the actual hotel.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
14 Thank ariellepaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 22, 2011

We stayed at the ART Hotel whilst visiting Hanoi and also returned after our visits to Ha Long Bay and Sapa. The staff at the hotel were always polite, friendly and happy to help. It was lovely to step back into the hotel after a few hours being hassled by motobikes and anybody selling anything, to be met by a friendly face who genuinely wanted to know how your day had been. We used their airport pickup service who met us right at the gate and also their train pickup service who met us right at the wagon at 5am! Both you paid for but totally worth it for the peace of mind. The rooms were clean, spacious and the wifi worked well, The breakfast was wel presented and tasty! I would come back again.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank Joslyn66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Art Hotel

Property: Art Hotel
Address: 65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #45 of 336 Specialty Lodging in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 30
Official Description (provided by the hotel):
Welcome to Hanoi Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Art Hotel Hanoi is a 30 rooms cozy hotel is located in Hanoi's historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more   less 

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