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“Good interesting position in old quarter ”

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Hanoi Rendezvous Hotel
Ranked #58 of 579 Hotels in Hanoi
Certificate of Excellence
Gympie, Australia
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good interesting position in old quarter ”
4 of 5 bubbles Reviewed July 5, 2014 via mobile

We were picked up from the airport for $18us and were happy we chose that option as it was after 7pm when we landed. The staff were very efficient checked us in and made us very welcome offering tea or coffee for free whenever you want. Nyum(not sure of spelling) said go up have a rest and come back down for a chat. On doing so we found our whole time efficiently scheduled. We didn't shop around but found the prices for tours to be similar to others although if you are on a budget it's worth asking at a travel agent there are plenty around, one couple paid $50 less than us doing so. I will review the tours individually. We didn't feel pressure to do tours but it was obvious they would like you to. We had 3 different rooms over our stay 1st night was above the street and was very noisy, we were told to make sure the door to little deck was locked properly and a young man was sent up to check it so I had one eye open all night, I don't think we really needed to worry as we felt safe the whole time. Upon his arrival I shut the bathroom door where my hubby was and he couldn't get out as the door handle assembly self destructed! it was hilarious, went to get help but the young man couldn't get him out so hubby dismantled from inside. When we came back from our tour the next day we had a new room at the back, nice and quiet. We were asked how we slept and made mention of mountain sized pillows in the first room that also felt like rock and found good ones in the next, it seems everything is noted and attention is given to our needs. Breakfast was included and was a good generous size with good choices. We felt at home and the staff are all lovely, train tickets were booked for our departure and a taxi organised, just so helpful. We had a great time in Hanoi.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Jenny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this review, July 13, 2014
Dear Jenny Jensen,

How are you my daddy and mommy? I hope everything is running well until now and you had the great time in Hue and Hoi An. We miss you so much, every moment you were staying here, talking and smiling with us. That was so happy. And, the only thing, your darling's name is Nhung, not Nyum ^^

On the first night you stayed here, we offer free upgraded for you to the deluxe room with balcony. You was so happy because your reservation is standard double but could get our special offer upon arrival. In the next morning, we checked your sleep and you said the street view was nice but the noise from street made you're not comfortable as we mentioned for you before check in. But overall, you got the good experience. When Geoff was in the bathroom, I did not know what happened so I sent our staff went up and fixed for you, your husband has locked it by his way. That's why. As our conversation, why did I changed the room for you each time when you came back from the trip, because I wanted you get more experience in our staying. And you did it.

Thank you very much for sharing your experience at Rendezvous Hotel. Every morning when you were having breakfast at our lobby, looking our hotel is running, taking care of all of guests, you always smile and recognize "this is the reason they have a lot of good reviews on Tripadvisor". Thank you very much for your enjoying with Rendezvous hospitality. We much appreciated.

Once again thank you for taking the time to provide us with your feedback and we hope that you will visit us again, as we look forward to welcoming you back to Rendezvous Hotel. When your plans bring you back to Vietnam, please let me know; I would be pleased to help with the necessary arrangements.

Have good trips in the South of Vietnam.
Regards,
Nhung Pham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,015 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 4, 2014 via mobile

We stayed here for 2 nights and we're extremely happy! The staff are very friendly, polite and accommodating! They went out of their way to book things for us last minute. The room are clean and quiet. In a great location. We will be back soon!!

Stayed June 2014
Helpful?
Thank Hussla1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rendezvous99, Quản lý bộ phận lễ tân at Hanoi Rendezvous Hotel, responded to this review, July 6, 2014
Hi Hussla,

Thank you so much for your wonderful review on Tripadvisor. We are very delighted to hear that you were “extremely happy” when you stayed in our hotel. We always expect to bring our guest the best services and facilities. Your kind comments will be motivation to us try to develop more in the future.
We miss you so much and hope to meet you again when you come back to Vietnam.
Thank you again for your kind comment for Hanoi Rendezvous Hotel.

Hopefully everything will be running well with you.
Best Regards,
Nhung Pham.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 4, 2014

Hotel Rendezvous was a great place to stay and a great option in terms of price, quality and location in Hanoi. The rooms have great light, very clean and cozy and the staff is very nice and also always eager to help you, especially planning trips and tours. I would totally recommend to stay in this place, you will feel very welcome!

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank María M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rendezvous99, Quản lý bộ phận lễ tân at Hanoi Rendezvous Hotel, responded to this review, July 6, 2014
Hi Maria,

Thank you very much for taking time to write review for Hanoi Rendezvous Hotel. We are appreciated your fantastic and detailed comments for our facilities and hospitality, we are so happy to hear that.
We miss you so much - the girl is friendly, sprightly and always smile with us. I wish you could stay with us longer and we would have more time to talk. Hope your everything is still good. We always look forward to welcoming you to come back our hotel.

Best wishes for you!
Warmest Regards,
Nhung Pham.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
5 of 5 bubbles Reviewed July 1, 2014

Hotel Rendezvous was a wonderful place to stay. They treated me really well, as if we were old friends. I booked 2 tours with them even though I only stayed with them briefly, and ended up staying another night in Hanoi where I stayed again with Rendezvous. Nice, comfortable beds and clean rooms, and lots of knowledge coming out of the staff. Thanks!!

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gordon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this review, July 3, 2014
Hi Gordon,

How are you? How do you miss everybody here? I guest it was too much ^^

When I told with our Team that "Gordon has just reviewed a excellent feedback on Tripadvisor", they was so happy and miss the handsome guy with the glass, always smile and give us the big hug each time come back from outside.

I am really delighted to read all the lovely things you have to say about Rendezvous Hospitality. It’s great to hear that you had a fantastic stay and that you particularly enjoyed the Rendezvous service, we shared with you everything, travel experience and the local thinking, our life, our culture... Thank you again for your kind comments and we look forward to welcoming you back again for another unforgettable stay!

Loads of love from Rendezvous Hanoi Vietnam.
Regards,
Nhung Pham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 1, 2014

We spent 3 weeks in north Vietnam, going places and coming back for a rest to the Rendezvous. Anything we asked for help with, we got the help we needed. They booked some fantastic trips for us, and always greeted us like family when we returned, whether from a day out or 3 days in Halong Bay.

Nothing was too much trouble - when my 18 year old son with large feet couldn't find sandals in his size one of the staff googled where they could be found, and my son was then taken on the back of a motorbike to the shop by the bellman.

The rooms themselves are fabulous. Through our stays there we ended up staying in 3 different rooms - each was clean and comfortable, with a tv and a fab bathroom. Very, very highly recommended.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BUNYIP58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this review, July 3, 2014
Hi Phil Hare,

Thank you for this fantastic review. During our communication, the first via email, we told and we gave you the recommadation for your trip in Vietnam. Arranged the taxi pick your son upon arrival.. The second when you were staying here, every moment we met, by smile and get back the warm faces. That's so great. Do you still remember the man who come from Casablance hotel in Sapa and organize the Sapa trip for you, he met you in the evening at our hotel and he said he was be impressive by your family, so nice, so honest and so warm-heart. Everybody here, is missing you so much. The third, each time when you came back from the trips (Ha Long Bay, Sapa, Perfume Pagoda...) everything has been be perfect. That is the only thing we always want to do for our guests.

I am delighted to read your review and your appreciation of Rendezvous hospitality. Thank you for taking the time to share such detailed feedback with us, following your recent stay. It is indeed a pleasure to read that our staff succeeded in creating an outstanding experience and many wonderful memories during your stay. Thank you for your recommendations and we look forward to welcoming you back on your next trip to Hanoi.

Best Regards,
Nhung Pham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 27, 2014

The staff at Rendezvous are beyond exceptional. They were great in assisting with tours, logistics, airport/train station pick-ups, etc. Each time you walk in the door it's as if you're a long-lost family member home for a reunion. Great free breakfast as well!

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ROses115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this review, July 3, 2014
Hi Rose,

Thank you for taking the time to share your Rendezvous experience and we are so great that you arrived home on safe after Vietnam vacation. I am delighted that our team exceeded your expectations. We look forward to welcoming you back again for another fabulous visit! Thank you again for your lovely comments.

With all of love from Hanoi Vietnam.
Regards,
Nhung Pham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 23, 2014

All the staff is great, helpful and very kind. They are very efficient organizing tours to Halong Bay and Sapa,. All the operation well coordinated and with good staff everywhere. Special Mention to Mr Nam, the Bellman, and Autumn, in Reception. Highly recommended.

Room Tip: Room with Balcony!
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juansebotero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this review, July 3, 2014
Hi Juan,

Thank you for this wonderful review of Hanoi Rendezvous Hotel and for your mention to Rendezvous staff that they was be impressive. They are so happy because their efforts were recognized. That was our duties but the most important we became friends.

Your review is greatly valued and please let us know what else we can do to make your stays ever more perfect whenever you come back here.

Have good days.
Regards,
Nhung Pham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Rendezvous Hotel

Property: Hanoi Rendezvous Hotel
Address: 31 Hang Dieu Street | Hoan Kiem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #58 of 579 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Rendezvous Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Managed by two energetic Australian's; Luke and Sarah, Hanoi Rendezvous Hotel is a newly renovated hotel in the heart of Vietnam's capital city, Hanoi.Located in Hoan Kiem district; The Old Quarter is Hanoi's most popular tourist destination. When you stay at the beautiful Hanoi Rendezvous Hotel, you are guaranteed to be impressed by our immaculate rooms, brand new bathrooms with Western showers, LCD TV's, and greeted by our very friendly, helpful staff..... ... more   less 
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