Our room at this hotel was very large and comfortably furnished but was cold. When we rang to reception for assistance, maintenance came up and told us that the aircon did not work so that we cold not get any heating in to the room and would we like a blanket. It is worth remembering that Hanoi is cold at this time of year. We asked about a late checkout and were told that we would have to pay, when I pointed out that we had complained about the cold the night before and surely they would be able to comp us, I was told in no uncertain terms that I would have to pay. Breakfast was poor.
- Official Description (provided by the hotel):
- Newest boutique hotel in Hanoi, ideally situated in the heart of the old quarter, center of Hanoi, "in the middle of everywhere", this exclusive, discreetly luxurious hotel seduces its guests with its intimate atmosphere, cozy comfort and relaxed elegance. A gem of a small hotel, attention to detail together with the personal touch will ensure you feel special; you will be treated like a guest in a private residence. From the moment you arrive, our dedicated team of butlers will tend to your every need - from unpacking your bags and serving afternoon tea to coordinating your social itinerary… so that you can totally relax. ... more less
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