The people in the Hotel surprise me, when I arrived I did a wrong booking by Agoda , so I asked for the manager on duty, Mr. Dao Nguyen Trong, stay one hour in the phone and he fix the problem, I was surprise about the service and the well trained, so he told me about his studies in Montreux, I was coming from Ho Chi Min and I dont have a good service in a 5 star Pulman Hotel, last time I was in Hanoi at the Metropol , Know I want to feel the people in town and walked around , they send me to the spa very closed to the Hotel it was nice, the restaurant for breakfast, for lunch and dinner excelent, you can walk around and feel secure, everybody in this Hotel are very well trained, since the housekeeping to the managers in duty. Congratulations and thanks for making better my Holidays.
- Official Description (provided by the hotel):
- Located in the centre of Hanoi Old Quarter with major attractions nearby, the Hotel affords discerning travelers an unrivalled value to explore all that the city has to offer. The distincly electic decor marries beautifully with all the mordern conveniences, creating a truly indulgent experience. Personalized services yet excellent privacy ensure the greatest comforts and relaxation. ... more less
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