Actually quite a nice hotel to start and people seemed very nice, they had only 1 room available on the top floor which was fine at $20 got to the room and the guy said it may smell as has just been painted.. did not smell too bad so stayed. after checking in bit of harassing to do tours but we had already done halong bay. then in the room we discovered there was no cable/English channels on tv which is fine can live without it. We informed reception and they said maby rat has chewed through cable so will try sort next day, only 1 towel in bathroom. so just relaxing in room with no telly on my boyfriend in the shower I hear scattering/thudding on the ceiling and then squeaking must have been rats, we phone reception to see if there was another room because we were not comfortable knowing there was rats right above our heads but there was not we said we don't want to stay, went to leave and get our passports and they did not believe us that there was rats we asked for our passports and they wanted us to pay for room even tho we had been in no longer than 2hours, he said i knock off $5 cos there was no cable and smell of paint we said were not staying why do we have to pay they said we used shower so that cost $15, tried to argue in the end we just payed it and then had to pay another $20 in another hotel that night. They seem nice to start but was frustrating they did not believe us and still had to pay.
- Official Description (provided by the hotel):
- Golden Wings Hotel is one of the best hotels in Hanoi Old Quarter, Vietnam. ... more less
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