My mother and I checked in mid afternoon. My mother was booked in for 6 nights. I was just going to stay 2 nights. They could not guarantee this. Nor would they assure us that my mother would not be kicked out of one room once I left, unable to check in to the next room for half a day.
The door lock was a simple key lock which would easily have been opened with a credit card. The "safey chain" was flimsy and alllowed the door to be opened wide enough for a finger to unlatch it.The bathroom in both the rooms in which we stayed was a disgrace,Breakfast was basic but adequate so we ate quickly ,The accomodation was so shocking it was beyond belief,Do not stay in this establishment, it is not fit for human habitation.
- Official Description (provided by the hotel):
- The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more less
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