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“Great location , good value”

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Splendid Star Grand Hotel
Ranked #25 of 586 Hotels in Hanoi
Certificate of Excellence
Wantage, United Kingdom
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great location , good value”
Reviewed April 6, 2014

We stayed here March 25th for two nights, ....
Pros
Hotel is a great location for the old quarter in Hanoi...
Very helpful staff (most very good English) ....
Good value for money....good breakfast !!!
General...arrived early 6:30am and made very welcome with drinks etc while waiting for rooms to be ready....no charge for these drinks, we had two rooms on second floor, as mentioned in previous reviews the shower curtain and gap around the bath allowed the floor to get flooded (although this seems normal in Vietnam) but minor "fault" ...all in all if you want a reasonable hotel in good location amongst the real city try here...
Con's
This hotel is next to a church ....so can be noisy in the morning (church bells) ..tip take ear plugs !!!!

Room Tip: second floor two large double beds....202 and 203
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thewedclub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 6, 2014 via mobile

We enjoyed our time here. The staff were very helpful and friendly, the room was clean and nicely appointed, and it's in a good part of the old quarter. They were happy to try organise trips for us - and didn't push too hard on the sales.

We were glad to find an hotel that would take us and our 3 kids in one room (ages 7-13).

The lobby can be busy at night with travellers talking (all good stuff), which can be heard if you're on level one or two in the back room due to noise up the stairs - just a tip if you have little ones needing an early night :-).

It's on a little side street so the street noise is greatly reduced than if on a busier street.

We can totally recommend staying here given our good experience. Martin and Kelly are extremely nice people and take great care of their guests -they are a great asset to the hotel.

Stayed April 2014
Helpful?
1 Thank WellingtonSimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed April 1, 2014

The reception staff will try to sell you trips as you eat your breakfast and every time you step into reception, when they release you've arranged trips/taxis...etc. they don't seem to be that interested in you.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JACKKLAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 31, 2014

I had just the best time in this hotel, a great location in a quiet part of the old quarter, a lovely room (cleaned daily), and a good breakfast. Martin and his team are very attentive and look after your every need, nothing is too much trouble and always with a smile. I have booked to come back in June i would not stay anywhere else in Hanoi, highly recommended to everyone.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014

My friend and myself recently returned from a wonderful stay at this Hotel and cannot praise it highly enough. In every way, it exceeded our expectations, although we were a little unsure when we first arrived.
The rooms were large and spotlessly clean. The all inclusive breakfasts were delicious with a wonderful choice. No limit--just go thru the menu if you felt like it. The positions was perfect as you could just walk everywhere, but the very best thing was the service. Martin, the manager, was VERY helpful indeed and with a slightly cheeky humour delighted us every day. Not only Martin, but ALL of the staff were charming and helpful and happy.
Marilyn and Gaye Australia.

Room Tip: The back rooms may give you a quieter nights sleep.
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 17, 2014 via mobile

This is a fantastic place to stay! I can't fault it! It's clean, has strong wifi all over, is very reasonably priced. The food is great and it's in a perfect location in the old market. But what makes this hotel is the staff. There isn't anything they won't do for you from booking tours or physically walking you to destinations. Martin is a credit to the hotel and the ladies behind reception are amazing! They recommend great restaurants and places to go! We had to cut out trip short and they were great helping us change flights etc. don't even consider looking at anywhere else!

Stayed March 2014, traveled with friends
Helpful?
Thank Tashachapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2014

This is my family's second time to stay in this hotel. The first one was back in 2011 and then last November 2013. The rooms have been well maintained over the years, and the staff, headed by Martin, are really nice.

Spacious and cozy rooms; nice breakfast selection; and the unlimited drinks offer is for real!

You definitely get more than what you pay for. The location is very convenient also.

HIGHLY RECOMMENDED.

Roberto Sandoval - Philippines

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R0bertS41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Grand Hotel

Property: Splendid Star Grand Hotel
Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #25 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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