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“Slightly crazy stay”

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Splendid Star Grand Hotel
Ranked #28 of 579 Hotels in Hanoi
Certificate of Excellence
Bridgnorth, Shropshire, UK
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Slightly crazy stay”
3 of 5 bubbles Reviewed July 24, 2013

Stayed 4 nights in 2 hotels and 3 rooms. First night in the 'Boutique' as room in the Grand that had been booked for a number of months, had 'a terrible smell coming from the toilet' - sounds familiar; read earlier TA reviews. The room in the Boutique would be my idea of a room in a brothel, with its purple chaise longe(?) and matching colour walls; a glass divider between bathroom/toilet and sleeping area (there was a blind to be pulled up/down as preferred!) but it was the Honeymoon Suite, ot a room in a house of ill repute! Breakfast room comprised 2 large tables and big chairs, very ornate and matching the style of our bedroom. Food OK.
Due to a curtailed Ha Long Bay trip we were back after one night away, expecting the hotel to know we were coming a day early as the Ha Long Bay cruise company promised to ring the Grand. Another twist - but we accepted a well worn room on the proviso that we could have the room that we booked months past. Well, guess what, we couldn't. Out of the blue, a newly married couple had arrived and guess what, they were put in the room we had reserved - it was, after all, the Honeymoon Suite. For what it was worth, i spoke to the 'main (young) man, Martin, and explained that I didn't appreciate being lied to, I'd rather them tell me the truth, which I am more prepared to accept. He understood, I think. We did move to our third room in 3 nights, which was very good. Usual little things that with a bit of attention could just push the standard up a little.

However, the remaining time at the Grand was great; lots of banter with Martin, excellent breakfasts. Location is fine and close to the cathedral - it looks in poor state from the outside, but inside, especially when a service is on (please don't take photographs during services, it is a place of worship not a tourist site - thank you) the lighting is absolutely fabulous.

The challenges of crossing the roads are great. Unless you are there for months you will never do the whole city it is like Ho Chi Minh, immense. The street food is popular and reinforces those sellers where the food is good.

Martin likes to remind customers to leave good reiews on TA. I would have rated the experience much better had the likely untruths about the rooms' availabilities not been told. if you read this, Martn, PLEASE take note, don't mess your customers around.

We would stay here again PROVIDING we had the rooms that we reserved. Other than that, Martin is the driving force behind the hotel and he is generally well supported by the housekeeping, kitchen staff and general helpers.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank JerryO'R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,815 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 24, 2013

great stay very helpful staff which are very nice and will help with anything i would recommend to anyone and everyone best hotel ever :) should defiantly go and try it out :) in a great spot near the church and great spot for site seeing. They have great meals in the bottom of the hotel and give you a free drink when you walk in with sometimes some fruit i would rate it a 5 star hotel :)

  • Stayed September 2012, traveled with family
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Helpful?
1 Thank Marco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
4 of 5 bubbles Reviewed July 23, 2013 via mobile

Clean and convenient location. Going around is easy. Will certainly be an ideal option for family if the Family room is available. Can take in 4paxs. Food and shops four sides of this boutique hotel. Staffs are always on hand to assist when required.

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Potter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 21, 2013

We stayed 4 nights in total with Splendid Star Grand Hotel right in the heart of the Old Quarter. Upon arrival we were sat down with complimentary drinks and fruit whilst we were checked in (well received after a long international flight). We had the deluxe room on the 4th floor which was great. It was super clean and the sound proof glass meant that we could not hear any outside noise which allowed for a great night sleep after the hustle and bustle of wonderful Hanoi.

The reception staff could not have been more helpful and assisted us with finding out the answers to any questions we had. The icing on the cake though was on our last day. Check out was 9am but we did not catch our overnight train until 7.30pm. After check out, Splendid Star stored our bags for the day and then upon pick up, allowed us to use a vacant room to shower and freshen up before our 14 hour train journey.

Would gladly recommend this hotel to anyone.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KEBrown303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Lazio, Italy
1 review
5 of 5 bubbles Reviewed July 21, 2013

I spent three days at Splendid Star Suite Hotel in Hanoi. This hotel was affordable, comfortable and clean. The staff were very friendly and helpful and the breakfast was amazing! You can order whatever you want from a menu which includes both vietnamise and western dishes. The position is also good very close to the city center.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ema_P89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

Thank you so much Martin for giving us the best service on our trip you and your team work so well together and working in the field we no how it all works so thank you so much for the great service and looking after us from the time we step in the door and have and will recommend your hotel

Room Tip: Balcony room is amazing
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Dianna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

Just arrived home to Australia and I can say for all of my family that Martin and Tuan at the Splendid Star Grand Hotel made our trip a wonderful experience.The hotel itself is situated in the Old Quarter of Hanoi near the church (which is a great land mark to head home to) . It is in a nice quiet laneway with little car/bike noise and local kids playing in the street.The rooms were clean and well maintained. Breakfast was incredible with your choice of Western or Asian food and no problem if you wanted more! But it really was the staff that put this hotel above any of the others we stayed at. Martin was the big brother for William and we continued to talk about him and his kindness for the rest of the trip.Nothing was too hard for him to organize even letting us use a room to shower and organize ourselves after we had checked out - at no extra cost!! All in all we cannot fault the Splendid Star Grand.Thanks. We hope you enjoy your stay as much as us

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank annspaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Grand Hotel

Property: Splendid Star Grand Hotel
Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #28 of 579 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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