My husband and I visited the hotel last year and we were very happy with the hospitality of Tuan who oozed with warm hospitality and humility. The room offered to us initially by Tuan was amazing. It was very spacious and clean.We didn't find Martin as pleasant. We think the reason for this is that we had arranged our own tour from an independent agent and not with the one he recommended to us. We also didn't appreciate how Martin suggested that he would change the currency for us and conveniently "forgot" to return the change for some payments we made at the front desk at the same time. I suppose we should have tipped him more generously!
- Official Description (provided by the hotel):
- The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more less
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