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“Tuan is the star of the hotel”

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Splendid Star Grand Hotel
Ranked #28 of 597 Hotels in Hanoi
Certificate of Excellence
Reviewed January 6, 2013

My husband and I visited the hotel last year and we were very happy with the hospitality of Tuan who oozed with warm hospitality and humility. The room offered to us initially by Tuan was amazing. It was very spacious and clean.We didn't find Martin as pleasant. We think the reason for this is that we had arranged our own tour from an independent agent and not with the one he recommended to us. We also didn't appreciate how Martin suggested that he would change the currency for us and conveniently "forgot" to return the change for some payments we made at the front desk at the same time. I suppose we should have tipped him more generously!

  • Stayed: February 2012, traveled as a couple
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2  Thank sheermene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,180 - 1,186 of 2,129 reviews

Reviewed January 4, 2013

I was apprehensive at first at this Hotel. What had my husband done to me! But all
my fears were relaxed after I had more to do with Martin. This young man is funny,
intelligent and knows how to make his customers welcome and at ease and all this comes naturally. After using the Hotel as a base whilst doing tours all over Vietnam for a month, we came and went four times to the Splendid Star Grand Hotel, We tried floors 2 through to 6 (the Honeymoon Suite) all good value, the young girls attending to cleaning the rooms were a joy and always happy. Breakfast is a treat all handled by Martin , yogurt, cereal, eggs any which way. It was a pleasure to stay here, great value and trusted staff . Thanks to Martin for all his help.

  • Stayed: December 2012, traveled as a couple
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2  Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Our stay at the splendid star commenced with a warm greeting, an offering of tea and a quick run down of where to go and what to do!
The staff here are fantastic. The room cleaners go out of their way to give you a warm and welcome hello, everyday!
The concierge Tuan is fantastic and loves to point you in the right direction and discuss the customs of the local people.
However one staff member deserves to win employ of the year! Martin is always at the reception, offering a smile and some friendly banter. He will go out of his way to ensure you have a wonderful experience and without him our stay would have been comfortable but with him it has been fantastic. Every night we come to the hotel it feels like coming home which is important in a hectic noisy city like Hanoi. Martin even went out of his way to order and deliver a rare specialty to our hotel door... Dog meat which for te brave of heart, isn't too bad!
I would stay here again and again!!! Martin is a diamond in the rough and deserves recognition for his amazing dedication and service... Along with all of the staff members at this hotel :)

  • Stayed: January 2013
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1  Thank S00069312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013 via mobile

Booked this on our way from HCM to Hanoi; tucked away in a little alley but it's a nice neighborhood where you can walk to most of the major districts.

Room was great but service was unbeatable. We were offered many glasses free juice, and Martin, one of the staff let us shower in the staff room after we'd checked out, and leave our luggage there for 2 days when we went to Sapa, and when we got back to Hanoi, they even let us rest in a vacant room!

We went to Ho Chi Minh, Hanoi, Ha Long Bay and Sapa on a 8-day trip and this was definitely a memorable stay. I'm thankful for all the help from the hotel. If you're backpacking like us, stay here!!

  • Stayed: August 2012
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2  Thank uspork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

Arriving at 1 am after a delayed flight we were welcomed by Martin who could not have been more friendly. This continued over the next six days of our stay.The hotel is in a great location, quiet laneway, good for sleeping, and an easy walking distance to many sites. There are many cheep eating options nearby.The hotel was very clean with comfortable beds and a large opening window. The bathroom was very clean with new towels supplied daily. It was nice to be greeted each evening by Martin and discuss our daily adventures We would stay here again.

  • Stayed: November 2012, traveled as a couple
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1  Thank Phoebe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2012

Preparing the family's first trip to Hanoi with an infant and a kid without much information on this city, I spent quite a long time to find a really responsible hotel. I think my choice was excellent. This hotel was located in the center of the Old Quarter, just beside the Old Church and offers very nice service with very reasonable price.
Even though this hotel is not so luxurious like 5 star grade hotels, complimentary welcome drink and fruit (fresh fruit juice and real watermelon) and breakfast (various choice from Vietnamese cuisine to western sandwich with assorted fruit, juice and coffee) were more than great. Pick up service from and to the airport, city tour suggestion, Vietnamese restaurant recommendation (Quan An Ngon) were very useful.
Finally, thanks to Martin, the hotel manager guy! My little boy said that what was the best in the travel was having fun with you in the Splendid Star Grand Hotel!

Room Tip: Room with a double bed and a single on the second floor was quite spacious. Church bells ringing a...
  • Stayed: December 2012, traveled with family
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1  Thank wonsdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012 via mobile

This is my 2nd stay with the splendid group. Stayed with them last year. This time brought my family ( 6 person ) booked 1 deluxe & 1 family room. The rooms are clean & Martin as usual helpful. Only negative is that they need some maintenance in the room. This time the bathroom is unable to lock. Breakfast is good and you can choose from the menu. Surrounding area quite nice @ a few eateries & massages

  • Stayed: December 2012
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3  Thank spurs1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Grand Hotel

Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #28 of 597 Hotels in Hanoi
Price Range: $32 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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