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Splendid Star Grand Hotel
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Reviews (2,483)
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All reviewsmanager martinhalong bayold quarterhoneymoon suitechurch bellsthe hotel managera great stayfriendly hotelwelcome drinkhotel is locatedside streetfantastic servicequiet streethoan kiem lakehome away from homefamily roomlocation is great
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Reviewed December 16, 2012 via mobile

This is my 2nd stay with the splendid group. Stayed with them last year. This time brought my family ( 6 person ) booked 1 deluxe & 1 family room. The rooms are clean & Martin as usual helpful. Only negative is that they need some maintenance in the room. This time the bathroom is unable to lock. Breakfast is good and you can choose from the menu. Surrounding area quite nice @ a few eateries & massages

  • Stayed: December 2012
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3  Thank spurs1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

Me and my family had a great time here. Everything was perfect here in this hotel. Great hospitality, clean and spacious room, they even provide us a desktop and free wifi. We were greeted by a gentlemen named Tuan and given us breakfast because we arrived there very early in the morning. After we were done with our food, he then continue to navigate our way here and gave us informations that we needed. We also received lots of helped from another staff named Martin, he is a very helpful, friendly guy and always make sure we have all our needs. He also recommended us places to for food that are nice and cheap. He also organised our trip to Halong Bay and Tam Coc at very reasonable prices and wonderful tour guides too. The breakfast in this hotel was delicious and we tried all of them because we stayed here for 6 days.

  • Stayed: November 2012, traveled with family
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1  Thank Alice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

What's not to love. It's situated in the heart of the old town, which is basically a 10 minute walk away from everything that matters. The breakfast, included, is really solid and goes until 10 AM. The staff is extremely helpful, especially Martin, who makes you feel right at home from the moment you walk in. Lastly, the rooms are spacious and elegant, and a steal for the price.

  • Stayed: December 2012, traveled as a couple
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1  Thank acoupletravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012

We enjoyed our stay. Nothing was too difficult for the service staff.
Martin and team were very helpful, they speak English and it helps a lot.
Hardware needs improvement. Great housekeeping team. Location near the church,
You can hear the bell hourly.

  • Stayed: December 2012, traveled with family
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1  Thank HaveFun65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

The Splendid Star Grand is a fantastic boutique hotel offering the best service i have ever come accross, and is located in the Hoan Kiem district of Hanoi. At first we thought we were lost when we arrived at the hotel as we had to walk down a small back street that looked somewhat dodgey, however once we arrived we knew we were in the right place.

We were warmly greeted by a gentleman named Martin and given a welcome drink and fruit platter. He then proceeded to explain absolutely everything we needed to know to have a good time and navigate our way around Hanoi. He told us where good restaurants were and how much we should pay for certain things. Moreover he organised our trips to Sapa and Halong Bay at very reasonable prices that included transfers and very friendly tour guides.

The room in the hotel was perfect for me and my partner. It was really large and included free wifi and desktop computer. The airconditioning worked perfectly and the bed was amazing. Brekafast was delicious everyday and cooked fresh as you could also order as much as you wanted.

If you are looking to stay at a comfortable hotel with fantastic service in Hanoi then this is the place to go and i would highly recommend it to anyone travelling to this magestic city.

Room Tip: Rooms on the higher floors are quieter
  • Stayed: November 2012, traveled as a couple
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2  Thank Brodie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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