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“Amazing, friendly experience!!”

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Splendid Star Grand Hotel
Ranked #25 of 586 Hotels in Hanoi
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing, friendly experience!!”
Reviewed May 30, 2011

Made to feel like home away from home....nothing was to much trouble.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jwatts48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,958 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (152)
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English first
Perth, Australia
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 27, 2011

We stayed at the Splendid Star 2 Hotel in Hanoi for a few nights either side of our Halong Bay adventure. We found the hotel to be clean, comfortable and our triple room was very spacious. Probably the only thing i could fault the room on was the fact that the bathroom glass was quite see-through - it may have been a bit of an awkward situation showering if i wasnt sharing the room with my two best female friends!

The staff were very friendly and helpful, with Martin in particular being a real cheeky character who went above and beyond his duties to ensure that our stay in Hanoi was pleasant. They allowed us to store our luggage for free at the hotel while we went to Halong Bay which was really good. As i was unwell the day we were due to leave hanoi - we had to check out of the hotel at midday but our train journey wasnt until 11pm - Martin arranged a room for me to sleep in for the afternoon free of charge.

Free wifi, good location. Definitely recommend.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Flippy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewes, Delaware
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 26, 2011

Hotel was clean and in close walking distance to Hoam Kiem Lake/puppet theater/ markets, ect. It is down an alley, so can be difficult to find if you aren't sure where you are going. There is a church next to it that chimes all night. Rooms were spacious for what we paid. Each room has it's own computer in it with internet access, which was a nice touch. There is also a mini fridge and tv. Laundry service was expensive ($3 per kg) so we opted to go somewhere else.

Staff was very friendly. The only complaint we had is the wait time to get into our room. The first time we checked in, we arrived really early and didn't mind waiting 2 hours for a room (well before check-in time). After a 3 day Junk boat tour, we checked in again at 4:30ish and still had to wait a little too long for a room. They do give you a welcome drink, which is a nice touch. They have a few food options available and all were tasty. Overall, they were very helpful and we enjoyed our stay.

Room Tip: 6th floor (601) has a balcony/outdoor seating are
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  • Stayed May 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Globalmischief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
1 review
Reviewed May 25, 2011

Our trip to Hanoi began a little shaky, as we arrived at 5 a.m and we were ripped off at the train station. We arrived at our hotel and we were greeted by Martin, and even though we were 7 hours early for check in he got us into our room very quickly. Our room was clean, and convieniently had a personal computer. Throughout our stay, Martin was always there to help us with anything, and everything we needed. He took the time to talk to us every morning while he made us breakfast. He sat down and gave us tips on where to go and what to see, never trying to force us into taking any tours just to make himself a profit. I can personally say it was the best service I have ever recieved at any hotel, anywhere. I know it made my girlfriend feel at ease knowing that we could rely on them planning everything for us, including a very nice, very reasonable Ha Long bay day trip, and our late trip to the Hanoi airport. Thank you Martin, and other staff for everything you helped us with, and for making our Hanoi stay an amazing and unforgettable one.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickr13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2011

We stayed a few nights and Martin's local knowledge ưas very helpful, especially helping us with prices for motos/taxis and an ideal itinerary for our short stay (good he knew the mausoleum & museum opening hours). They also let us store our luggage (safely) whilst we were in HaLong Bay and let us shower the afternoon we arived back and before our flight (even tho we couldnt stay another night) - much appreciated!
Room was clean and originally decorated, and a (hand-held) shower in a spa bath was a nice change to those 'wet bathrooms' that get water everywhere.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank amyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 16, 2011

I enjoyed very much my time in this hotel. The staff were very kind and helpfull. It is well located, near restaurants, shopping and bars..
It was a pleasure and I would recommend it to everyone including families.

Room Tip: Room 202, 302, 602. Very calm.
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  • Stayed April 2011, traveled as a couple
    • Value
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    • Rooms
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Helpful?
2 Thank Valerie_Long
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 16, 2011

We spent, all up 8 nights in Splendid Star 2,. The staff were awsome, Martin is a charactor! Anita was also very helpfull. If we were to go back to Hanoi, there would be no question where we would go. It is dead smack in the middle of everything, the rooms were a little on the small side but comfy. The food was fantastic and the service left most other places i've been to for dead! 5 out of 5 guys, you were FANTASTIC!!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IanE52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Grand Hotel

Property: Splendid Star Grand Hotel
Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #25 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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