It was our 1st time to visit Vietnam and we picked Hanoi as our 1st city to visit. Before our trip, I read the comments from trip advisor and learnt that Splendid Star 2 is ranking quite high in the list. We arrived Hanoi very late (around 1 am) last week via a late flight. Splendid Star 2 had arranged an airport pickup for us, it was actually safe but since it was very late, not many street lamps were on so all streets looked dim. The driver can't communicate in English so I was a little bit worried rather he was sure where to send us. About 45 minutes later, he stopped the car and a young guy came out from a dark lane and stood next to our car. I was a bit lost at that moment and then I learnt that the young guy was a staff of Splendid Star 2, he was Martin. He greeted us, took our luggage, and led us the way to the hotel. I was immediately relaxed and pleased with Martin's good services. The lane was a bit narrow and dark but after that, we saw the hotel. It is a small hotel but it is neatly decorated, we felt warm and safe there.
We spent 5 nights at Splendid Star 2 and we loved to stay there. All staff are very friendly and they speak good English. Martin and Jenny are extremely nice & helpful. My small boy loved to play with Martin, whenever he felt bored in the room, he went down stair to look for Martin. We used to stay in bigger hotels / resorts when we visited other countries. My kids questioned me why I picked a small hotel when they first arrived Splendid Star 2. Just after a day, my boy said he would like to stay in the same type of hotel if he visit another city / country next time. We are pleased by the warm services, as well as the free to order breakfast that offered by Splendid Star 2 which may not be easy to get in big 4 or 5 stars hotels. The only drawback is that the hotel is located near St. Joseph's Church. The church bell starts to ring at 5am everyday. You have to make sure you are tired enough otherwise you may be waked up this early morning call.
We booked a city tour and Halong Bay private day trip via Splendid Star. The price may be a little bit more than to book it via the travel agent directly but everything was properly arranged, we enjoyed very much except the weather was extremely cold and rainy on the day of our city tour. We had an early flight to go back Hong Kong and we booked the car via the hotel to the airport. Martin slept on the sofa in the hotel lobby, probably to wait for us. He helped to take our luggage, led us to the car and greeted us good luck. We appreciated very much for his great services.
The Hanoi airport is quite confused about the flight information. We spent at least 15 minutes to ask for the right counter for flight checking in. We met a couple in the airport (also from Hong Kong) and they told us some bad happenings they encountered in Hanoi. They stayed in a low priced (less than USD20 / night) hotel and they broke something in the bathroom and the man was injured. The hotel didn't help at all and insisted them to pay an unreasonable price as compensation. Finally they paid some money and left that hotel immediately and had to stay in another hotel for their last night in Hanoi.
In order to have a good and pleasant stay in Hanoi, it is important to find a good hotel. I will strongly recommend Splendid Star 2 and will stay there definitely for my next visit in future.
Tan's family from Hong Kong
- Official Description (provided by the hotel):
- The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more less
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