The receptionist at the check in was not very courteous as I had expected for this 5 star hotel. As a Starwood Preferred guest I expected it to be treated way better. As I was checking in, we ran into some problem with my credit card when they ran the deposit. Even though my booking was prepaid as required when I made the booking at the hotel website, they still insisted that I had to have a deposit. I explained to them that there may be some errors with the bank card processing, and I will later to ATM machine to make withdrawal so i can make the cash deposit, they still insisted on keeping my passport. That was very embarrassing for me, a frequent guest. They could have offered me to go to my room first since I just got there from a very long and tiring trip in Northern Vietnam and would resolve the deposit issue later. The room decoration was ok but the stay was not relaxing at all.
- Official Description (provided by the hotel):
- Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more less
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