We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Standard Sheraton Experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Hanoi Hotel
Ranked #84 of 578 Hotels in Hanoi
Certificate of Excellence
Dublin, Ireland
Level Contributor
184 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Standard Sheraton Experience”
Reviewed July 20, 2009

We stayed in The Sheraton as guests of Vietnam Airlines as our flight to Danang had been cancelled. The hotel is beautifully presented and the staff are very helpful. The room was well laid out and very clean. Dinner and breakfast were buffet style and had loads of options. I noticed that water was more expensive than beer on the menu which I found unusual! While our overall experience was good it was hard to believe that we were in Vietnam while we were in the hotel, everything was westernised, not good if you are travelling to experience a different culture but brilliant if you are a weary business person and just want a place to eat and sleep.

  • Stayed August 2008, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lollymcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,357 reviews from our community

Traveler rating
    590
    531
    180
    37
    19
See reviews for
216
430
94
385
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Lennox Head
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2009

Although it is expensive considering prices of hotels in Vietnam, it still is cheaper than what u would pay for a 3 4 star hotel in Australia. Luxury!!! beautiful pool and beautiful staff! the buffet breakfast and dinner was amazing! especially the deserts! If you just want to sick back and relax while be pampered than this is the hotel for you. It isnt in centre of Hanoi so u will have to catch a taxi to most places. My partner and I stayed here for our last night in Vietnam and it was the perfect way to end our trip. The rooms are big... we had a king size bed which was incredibly comfortable and plenty of comfy pillows. The bathroom was huge!! We were delivered chocolates to our door before dinner and a fruit platter the next morning. I also ordered room service and the food was beautiful and presented nicely. Luxurious Hotel!

  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beanie1088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 11, 2009

Excellent hotel and great facilities. Very friendly staff and decent amenities. Location is slightly far away from Old Quarter - but is very peaceful and not very difficult to find. Will cost you around 3-4 usd to travel from hotel to old quarter (suggest take hotel taxis).

  • Stayed May 2009
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mohammedyeo1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
146 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed April 20, 2009

Vietnam is a place one must visit atleast once in life.... rich with culture and history.... people with strong beliefs and absolute fighters (in right spirit)...... has a peculiar routine that attracts you or rather pulls you towards understanding more and more about them.... in shopping-the abundance of chinese toys at affordable prices and the beautiful hand embroidered linen in different forms which is so charming that i brought an over-load of them... the water puppet show was the first of its kind that i saw in Vietnam.... hospitality at hotel and otherwise was something that the world could learn from....... the only difficult part was the food which for the Indians specifically for vegetarians, it was quite a challenge.... some of my vegetarian friends lost 2-3 kgs. in one week of stay there!!!! Otherwise, i strongly recommend the travelers to be in Vietname to experience the wonderful place which has a rich heritage along with the most modern facilities....

  • Liked — service and peaceful
  • Disliked — room facilities could have been better
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Promila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Ukraine
Level Contributor
1,056 reviews
318 hotel reviews
common_n_hotel_reviews_1bd8 1,541 helpful votes
Reviewed April 14, 2009

The Sheraton in Hanoi is a nice business hotel - but thing about hype.

It offers a nice lounge for Platinum guests, nice suites (2nd toilet missing) and free WiFi even in the room (for Platinum members).

The price is okay, location good and the view nice.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HONkiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 26, 2009

When we were In Vietnam doing some traveling (abit on the luxurious side) we decided to check into the Sofitel Metropole but after hearing that they were full we decided the Hilton would be good which was right next door but they were also full. So after much disscusion wefound the Sheraton and decided to stay there. The Sheraton had a nice lagoon style pool overlooking the hanoi lake. infact the whole hotel was overlooking the lake and so there was a nice view.

Pros:

The nice and up to date rooms make a good base for rather expensive travellers like us and they have very comfortable beds and armchairs and feature large windows looking over the pool and the lake below. Unfortunately it was winter and we always went out so we couldn't go to the inviting pool. There was a large lobby with bright colours and comfortable armchairs. Most of the large hotel was up to date although you wouldn't call the desighn modern. the international buffet proved to be tasty and comfortable.

Cons:

Even though it was winter the hotel should definetly heat the pool and chill the pool when necessary all year so that every guest that stays here can experience the facilities this hotel has to offer like everyone else. the buffet was delicious but for an international deluxe 5 star hotel like the Sheraton it was a small selection. The restaurant was located rather strangly in the main lobby.

Even deluxe hotels arn't completely perfect and I accept that. This is a great hotel for businessmen and women and it is certainly very comfortable.

Tips:

You should try visiting the Sofitel Metropole. It is housed in a grand old building that has been a hotel since it's opening day way back in 1901. The Hilton which is also in the old opera house is right next door.

  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LSHemshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehaven, United Kingdom
Level Contributor
115 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed February 27, 2009

We stayed in an executive room in this hotel for 2 nights in February 2009. This was the first hotel we were staying in on our tour of Vietnam. I had some reservations about it because of some of the things I had read on Tripadvisor but I have to say I was pleasantly surprised. The hotel was clean and comfortable and more than adequate for our stay. The rooms are well equipped and nicely furnished.
The hotel is out of the centre but to be honest with the traffic noise in the city I saw this as an advantage. On one of our two nights a meal was included as part of the tour in ‘Seasons’ restaurant. The food here was just OK. On the following night we walked just up the road from the hotel and there were quite a few restaurants so we ate in one of these. The food was definitely an improvement on the previous night.
The buffet breakfast was good but there wasn’t as much choice as in the hotels we stayed in for the rest of the tour.
There was free internet access in a dedicated area at one end of the lobby.
Pool area was good although not many sunloungers. Pool was very cold though.

Stayed February 2009, traveled as a couple
Helpful?
1 Thank CumbrianGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.1 mi away
InterContinental Hanoi Westlake
0.9 mi away
Pan Pacific Hanoi
Pan Pacific Hanoi
#78 of 578 in Hanoi
1,668 reviews
4.8 mi away
JW Marriott Hotel Hanoi
Show Prices
Show Prices
Show Prices
3.0 mi away
Hilton Hanoi Opera
Hilton Hanoi Opera
#87 of 578 in Hanoi
2,041 reviews
2.7 mi away
Melia Hanoi
Melia Hanoi
#66 of 578 in Hanoi
1,693 reviews
2.3 mi away
Lotte Hotel Hanoi
Lotte Hotel Hanoi
#52 of 578 in Hanoi
553 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Hanoi Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Hanoi Hotel

Property: Sheraton Hanoi Hotel
Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #84 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Official Description (provided by the hotel):
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Hotels.com, Hotwire, Priceline, Booking.com, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing