We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Satisfied with services”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sheraton Hanoi Hotel
Ranked #89 of 586 Hotels in Hanoi
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Satisfied with services”
Reviewed June 11, 2014 via mobile

First time in Vietnam and tried to find a good coffee shop around the hotel, receptionists were very kind to help as much as they can. Especially Mr. Thanh, Ms. Phuc! Good manner and attitude.
Food and room are nice too. Very satisfied.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nanae K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, June 24, 2014
Dear "Nanae K",

Thank you for staying with Sheraton Hanoi. We are delighted to read your stay and experience with us was up to your satisfaction. All of our staffs are committed in rendering any assistance so as to make our guest stay warm and comforting. We thank you for the staff recognition and this will inspire all of our staff to deliver their best. We look forward to welcoming you back to Sheraton Hanoi on your future travels.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,401 reviews from our community

Traveler rating
    612
    545
    186
    39
    19
See reviews for
223
441
95
402
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Melbourne, Australia
Level Contributor
137 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed June 3, 2014

The Sheraton fulfilled all our needs and more. To put things into perspective we were initially staying at another hotel (1st night in Ha Noi) located in the old part of town however it did not have a pool (a must) and was located on a narrow and very busy street without available footpaths to safely get around. We also wanted space to relax prior to our train journey to Sapa and end transfer to the Airport. Through our contact at Hoi An Express (our tour operator) we were able to upgrade to the Sheraton. It was the best thing we did. Could not speak more highly of this Hotel and their overall friendliness and professionalism throughout. Upon check in we were offered a further upgrade to Club status (US$40 per room) which gave us many extras including late check out, Internet in the room, a superior high level room with view (16th Floor), free coffee and soft drink daily in the Club lounge and the best of all complimentary beer, wine and spirits + food on the 17th floor from 5.30pm until 8pm daily. If you are staying there do yourself a favour and pay the extra it is well worth the money. Staff were so friendly and welcoming you almost felt like royalty. The pool was very good and provided the means to relax and cool off when needed. The day that we took the train to Sapa our beloved Hawks were playing Port Adelaide and we were naturally keen to see if we could watch at least some of the game on TV. However, given that we had checked out that morning there was no place to go to watch save for the Gym - to cut a long story short the butler who we chatted to earlier in the club saw us in the Gym and subsequently organised for us to gain entry to the Club on the 17th floor to watch the game. Now that really blew us away - to the point when we took ourselves to the 17th floor the butler had already rung ahead and there was no need to explain. As it was put to us "you are our guests enjoy" - they sat us down arranged the channel for the footy, gave us a glass of wine and some food pending our pick up and departure for the train station. Now that is service to the extreme and we will be forever thankful to all staff and the Hotel for going beyond all expectations. They were similarly helpful on our return from Sapa pending our transfer to the Airport on our last day in Ha Noi by allowing us late check out until 3pm (as it turned out we left at 2pm). The room was so lovely that in fact we spent the whole time on that last day (aside from a scrumptious breakfast on the 17th floor) in the room relaxing ahead of our flights back to Australia. Oh by the way the king size bed was of excellent quality and so comfy after some of the beds we had earlier slept in. One more thing we chose to have room service on the day we returned from Sapa (early check in at around 5am) and Wow was it good - fast efficient service and the food was probably the best that we had enjoyed during our entire 16 days in Vietnam. All in all The Sheraton Ha Noi was simply suburb in every facet and provided the perfect means end to our stay in Vietnam. Thankyou so much for looking after us so well. We will be forever indebted to your kindness and professionalism. Highly recommended!

Room Tip: Upgrade to Club status.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigredhawker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, June 15, 2014
Dear Bigredhawker,

Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear that you had a pleasant stay with us and that you had enjoyed your holiday. All our staffs are motivated to go the extra step to exceed guest expectations. It is also the culture of Sheraton Hanoi in giving all our guests a warm and comforting stay. If you have an opportunity to visit Hanoi again, we will warmly welcome you back to the Sheraton again.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
69 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 2, 2014

This hotel has a lovely location on West Lake a quiet area away from the hustle of the old quarter. Attractive pool area that is kid friendly. Lovely staff always ready to go the extra mile! The courtesy van was well used by our party. A great service.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 318Tina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, June 15, 2014
Dear "318Tina",

Thank you for your comments. We are happy to hear you enjoyed our swimming pool and the shuttle service to the old quarter. All our staffs are passionate in their job and want to provide a pleasant experience to all our guests during their stay in Sheraton. We look forward to your next visit and we want to welcome you back to the Sheraton Hanoi.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 31, 2014

The Sheraton Hanoi Hotel really provided great services in terms of cleanliness, atmosphere and amenities. It seems as though the entire staff is motivated to helping guests, and we had the pleasure of meeting Hong Anh.

Hong Anh, was the first staff member who welcomed us to the welcome and helped us bring our belongings to our room. Furthermore, while we were waiting for our taxi - he introduced and guided us towards many great local businesses throughout the heart of Hanoi. Hong Anh guided us to get great haircuts at an exceptional price, and also directed us to where we could have bun cha hanoi (a must try!). In addition, we were also looking for a place to have coffee, so Hong Anh guided us to a local venue to have delicious vietnamese coffee with a beautiful view of Huong river.

It goes without saying that staff members like Hong Anh, goes above and beyond to ensure that guests are provided with great service and truly have a wonderful experience. My greatest suggestion to everyone? Never overlook the expertise or knowledge of a bell boy.

Room Tip: If you can reserve a higher floor room with a view of the river. Great view of the river and the ci...
See more room tips
  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vu p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, June 15, 2014
Dear "vu p",

Thank you for choosing to stay in the Sheraton Hanoi. It is great to hear that you had a warm and comforting stay with us. All our staff are dedicated and motivated in delivering professional and quality services to our guest, given by the example of Mr Hong Anh. Your comments will be an added motivation to all our staff to continuously excel in their service. We look forward to seeing you in Sheraton Hanoi on your next visit back.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
palm springs, california
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 29, 2014

The Sheraton Hanoi Hotel, not only lived up to my expectations from previous visits, but exceeded them to the point of spoiling me for future visits to other Starwood properties. The friendliness, and desire to please, by each and every member of the staff is what really made me feel welcome and super happy. The Club lounge staff, headed by Ms.Hang Buithu, could not be nicer and was constantly trying to make all guests feel important and cared for. As for my accommodation, I highly recommend Suite 1702, adjacent to the lounge, spacious and very comfortable - just hope that my "tip" will not cause it to be occupied when I return. I could go on and on about the attentiveness, delicious and abundant buffet breakfasts and daily happy hours, but suffice it to say that this property deserves applause and is highly recommended by this senior travel agent and frequent traveler.

Room Tip: The tip is mentioned above.
See more room tips
  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbochner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, June 4, 2014
Dear "kbochner",

Thank you for staying in Sheraton Hanoi. We are delighted to hear you enjoyed the room space and the abundant buffet fare. The staff in Sheraton go the extra step in ensuring all our guest have a warm and comforting stay. Your comments will motivate the staff to continue to excel in quality service. We look forward to your next visit back to Sheraton Hanoi.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2014 via mobile

I stayed here 3 nights. I have been offered free welcome drink at which made me refreshing.
Staff is quite helpful in and very quick. Food is awsome especially traditional Vietnamese food.
It would been better if the rooms were actually in the nearby lake but you can always enjoy the scenery.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bhuvad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, June 4, 2014
Dear "Bhuvad",

We are delighted to hear that our service was prompt and you enjoyed the food fare in Sheraton Hanoi. It is the mission statement that we provide all our guest a warm and comforting stay. Thank you for choosing the Sheraton Hanoi. We look forward on your next visit, and will warmly welcome you back.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 28, 2014 via mobile

Stayed for 2 nights as part if a trip to celebrate our 20th wedding anniversary, really could have stayed longer as loved Hanoi. The hotel staff are very professional and friendly especially the reception staff. we upgraded to the club and would recommend this, great value and a nice choice of drinks and a chance to try different food every evening. A few nice restaurants less than 5 minutes walk from the hotel and and approx 10 minutes in a cab to The centre. Would definitely return to this hotel.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marg100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, June 4, 2014
Dear "marg100",

We are delighted to hear that you had a great stay in Sheraton Hanoi and we made your 20th anniversary a pleasant one. All the staff are trained to provide professional quality service and assist the guest in anyway possible. We are also happy to hear that you enjoyed the newly renovated club lounge and the new food menu we have created. We look forward to warmly welcoming you back to Sheraton Hanoi.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.1 mi away
InterContinental Hanoi Westlake
0.9 mi away
Pan Pacific Hanoi
Pan Pacific Hanoi
#84 of 586 in Hanoi
1,728 reviews
4.8 mi away
JW Marriott Hotel Hanoi
Show Prices
Show Prices
Show Prices
2.9 mi away
Hotel de l'Opera Hanoi - MGallery Collection
3.0 mi away
Hilton Hanoi Opera
Hilton Hanoi Opera
#93 of 586 in Hanoi
2,123 reviews
2.7 mi away
Melia Hanoi
Melia Hanoi
#69 of 586 in Hanoi
1,764 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Hanoi Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Hanoi Hotel

Property: Sheraton Hanoi Hotel
Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #89 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Official Description (provided by the hotel):
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotwire, Orbitz, Ctrip TA, Expedia, Hotels.com, Booking.com, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly, getaroom.com and Priceline so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing