The hotel is outdated and in need of renovation. Service was quite poor and even the hotel manager at the front desk wasn't able to speak fluent English. I have booked via SPG site but they still have to ask a lot of questions during check-in. Room is ok whereas bed is rather on the soft side and not exactly very clean. Nice view of the lake though. Expect to pay USD17/night for wifi. It's free at the lobby.
Spent 1 night at the regular floor whereas the 2nd night was at the Executive Floor. At the Executive Floor, the check in was smooth and fluent English (but I realized it depends on which staff is serving you). Free cocktail/snacks start at 5:30pm which is ok. Free buffet breakfast at the lobby was ok only compared to other hotels. Surprisingly their "coffee" is those from the machine rather than the famous Vietnamese drip coffee. Wi-fi is available in the room if you are on the Executive Floor.
Not exactly the best hotel to stay honestly, I was expecting more from Sheraton related to service and comfort but was quite disappointed. The hotel is not close to the city but it was ok for me as I wanted to stay somewhere quiet. There is a free shuttle to some attractions but none of the staff inform us of this. I only saw a sign during check-out. Service needs improvement.More
- Free Wifi
- Free Parking