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Sheraton Hanoi Hotel
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Reviews (1,613)
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All reviewswest lakethe club loungespg platinumfree shuttleold quarterbit datedlake viewquiet areabreakfast buffetan upgradefitness centertaxi rideupgraded to a suitetravel deskhotel is locatedhalong baythe hustle and bustle
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Reviewed March 22, 2013

The Sheraton Hanoi is what you would expect from a hotel with the Sheraton name - well-run, top priced, good service. Situated on West Lake, about 5-10 minutes by cab from the Old Quarter, less from the Palace and Mausoleum. Stayed in a standard room. Spacious with 1 large bed. Separate shower cubicle (large) and bath.

  • Stayed: March 2013
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1  Thank ispid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this reviewResponded March 25, 2013

Dear “ispid”,

Thank you for writing a review about the Sheraton Hanoi. It’s good read that you thought the hotel was well run with good service. A lot of training is required for the staff and it’s good to read that it pays off. The hotel is slightly away from the hustle and bustle of the down town area and depending on the day can take from 10 – 15 minutes, so it sounds like you had clean runs into the old quarter. The hotel offers King size beds as the standard and we find that most people enjoy the extra space to stretch out. The bathrooms are quite large and the separate bath and shower is something I have to admit prefer rather than the all in one shower/bath.

Again, thank you for taking the time to share and post this review. I hope that we have the opportunity to welcome you back to the Sheraton Hanoi

Warm Regards,

Paul Tsuji
Hotel Manager

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Reviewed March 18, 2013

Hotel has a good and comprehensive buffet breakfast. We also upgraded to the Club room, which we thought was a good deal as this included free wi-fi, as well as free happy hours at both club lounge as well as the newly opened Chime bar (which has a good selection of Tapas to choose from).

On the flip side, hotel concierge did not seem too knowledgeable nor too helpful.

Also within walking distance to the West Lake as well as the oldest pagoda in Hanoi. Well worth the walk via the inner road as you get to see the real-life Hanoi, as well as get rewarded by nice scenery at the end with the 2 side-by-side lakes.

Room Tip: Upgrade to a club room
  • Stayed: March 2013, traveled as a couple
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Thank NewSpidey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this reviewResponded March 25, 2013

Dear “NewSpidey”,

Thank you for your comments about the hotel and for sharing your experience on Trip Advisor. I am delighted to know that you enjoyed your stay at the Sheraton Hanoi. I personally believe that the Sheraton club is good value with all of the additional benefits. Kudos to you for trying Chime bar, this bar has a wide variety of tapas to choose from and also offers the club lounge guest another venue to sit and unwind. I am sorry to read your comments about the concierge, this is an area that we will have to work on. good to read that we managed to live up to your expectations with Breakfast, it’s the most important meal of the day so a hearty breakfast can set the tone for the rest of the day.

The hotel is right next door to the West Lake and there are a few of the smaller pagoda’s neat by the hotel. As you have pointed out, it is worthwhile to have a look around to see the real Hanoi while looking onto the picturesque lake.
Our team and I look forward to welcoming you back to the Sheraton Hanoi.

Warm regards

Paul Tsuji
Hotel Manager

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Reviewed March 16, 2013

Well situated in Hanoi, having a West Lake's view, calm and clean, The breakfast in this hotel was lovely and lounge is pretty good as well, i have to mention the kindness of the staff in the lounge which in consider professional and friendly at the same time. i really recommend it for businessmen especially...

Room Tip: The suites have a magnificent view through the lake ...
  • Stayed: September 2012, traveled on business
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Thank Toumache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this reviewResponded March 25, 2013

Dear “Toumache”,

Thank you for taking the time to post your review about the Sheraton Hanoi. It’s great to read your reviews about the breakfast, our culinary team have been working hard to ensure that the breakfast is good and your comments show we are going in the right direction. Thank you for highlighting our staff in the club lounge, we have had some new associates in the lounge and it’s good to see that they are progressing and learning.

Thank you once again for your feedback and we look forward to seeing you again at the Sheraton Hanoi hotel.

Warm Regards,

Paul Tsuji
Hotel Manager

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Reviewed March 15, 2013

We upgraded in this hotel to an executive room which allowed into the exec lounge with free food and cocktails and other drinks from 5.30 until 8 pm . The breakfast in this hotel was lovely and the hotel provided a free shuttle to several attractions. Although taxis were cheap. We were on the 16th floor with wonder full views over the lake.It was well worth staying in this hotel.

Room Tip: Upgrade to a high executive room
  • Stayed: March 2013, traveled as a couple
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1  Thank skevsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this reviewResponded March 18, 2013

Dear “skevsy”,

Thank you for your review on tripadvisor about your stay at the Sheraton Hanoi. It’s great to read that you enjoyed your stay at the hotel and enjoyed the Sheraton Club benefits. The views from the rooms are fantastic and you get a very good idea of how Hanoi is developing with new bridges and high rises popping out of the ground.

The breakfast is something that we have been working on for some time and it’s great to read that people are enjoying it. Congratulations on using the free shuttle service to the old quarter. The hotel runs the shuttle service 3 times a day at 9am, 1 am and 6pm and stops off at the Ho Chi Minh Mausoleum, Hanoi Tower, Vincom Tower and Hoan Kiem Lake where the water puppet show.

Again, thank you for taking the time to write your comments on trip advisor and I hope that we have the opportunity to look after you again on your next trip to Hanoi.

Warm Regards,

Paul Tsuji
Hotel Manager

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Reviewed March 14, 2013

This 5 star hotel is rather nice with a large open lobby that includes a restaurant, business center, lounge area equipped with desktop pc's, drinks and snacks. I found all of the staff to be quite friendly and helpful and many speak English very well too. The breakfast buffet is rather large and contains both Asian and Western choices all fresh and hot too. Service throughout the hotel is very attentive too. My only complaint is that they charge a high price by Vietnamese standards for in room Internet service while other 5 star hotels in the area offer it for free.

  • Stayed: March 2013, traveled on business
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Thank educator_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this reviewResponded March 18, 2013

Dear “educator_12”,

Thank you for posting your comments on tripadvisor. It’s great to read that our staff were friendly and were able to assist you with your needs. Service is the most important thing and to read the staff were attentive is great to read. We do comparisons with other 5 star hotels in Hanoi and the internet charges are in line with the other 5 star hotels in the city and we also allow up to 3 devices per log on. This is enough to cover a smart phone, tablet and laptop all for the same charge. The hotel also offers free wifi in the lobby and has 7 computer terminals available at link@sheraton which any guest can use 24 hours.

English is a second language (sometimes 3rd language) to our staff so I was very happy that the English levels were up to your expectations. Breakfast is the most important meal of the day and to hear that you enjoyed the buffet shows that we are doing the right thing by offering an extensive range of food.

I hope you enjoyed your stay in Hanoi and at the Sheraton, we look forward to welcoming your back on your next visit.

Warm Regards,

Paul Tsuji
Hotel Manager

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