We stayed at Sheraton Hanoi for 3 nights and being a SPG platinum member, we were upgraded to a suite. We had a good view of West lake.
The beds are very comfy and feels like heaven after a long day of touring the city.
The main lobby breakfast was great. Lots and lots of selections. From pho, to pastries, to cereals, to yogurt, to salads, to fruits etc. I want to commend the staff in helping me heat up my croissants every time.
There is a shuttle service that runs 3 times a day, I believe, to a few places in the city. The taxi ride to the city is around $6USD so still very affordable if you like flexibility.
Hotel is aging..some revamping of the hotel is seriously needed.
The club lounge breakfast was a disappointed with limited options. I've been to a few Sheraton chains where the member's lounge breakfast was at least on equal footing with the regular. Having spent all those nights at SPG hotels to achieve membership, we'd expect that if you offer member's breakfast, it should at least be decent.
Another big negative was allowing people to smoke in the lobby area.
One night our electricity tripped. We called to ask electrician to fix the problem. We waited for at least 20mins before the electricity came back on...No idea why they took so long to resolve the problem.
This hotel was more like Sheraton Four Points than Sheraton..I usually love SPG hotels but
Overall, good hotel but not luxurious.
- Official Description (provided by the hotel):
- Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more less
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