Good quality hotel away from the city centre which we found an asset - no street noise and levels of traffic on the local streets that could be reasonably negotiated on foot. Breakfast buffet (the only meals we ate in the hotel) is of very good quality and range of flavours - cereals, fresh fruit, traditional western cooked and a large variety of Asian options. Service standards throughout were of a high standard and all the staff we encountered spoke good english.
The hotel is located on West Lake shore that provided a good view from our room. Lobby area has 6-7 PCs that provide free internet connection. Pool area was a little disappointing - the pool is small and the bar area has been closed. Concierge staff were very helpful and advice regarding places to eat were spot on.
Hotel sponsors or runs a small number of taxis (they carry Sheraton logos) so there was always a taxi waiting on the hotel forecourt when we wanted one. Concierge staff always asked our destination and directed drivers accordingly. We stayed 4 days and used 10-12 taxis from hotel and had no instances where we thought the driver was trying to take a longer route to boost fare - in this regard all taxi fares are extremely inexpensive.
There are a number of restaurants within easy walking distance of the hotel catering to tourists - western fare rather than local and priced accordingly, but still less than the hotel restaurants. In the local area we ate at the Mandarin (walking distance) and Bobby Chinn's (a very short taxi ride) which were expensive, compared to the old quarter and other restaurants we tried, but they provided superb quality of food and service and great value by normal westen standards.
Would have no hesitation in recommending this hotel and will stay there on our next visit to Hanoi.
- Official Description (provided by the hotel):
- Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge. ... more less
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