I had a gift voucher to take a complimentary cake at Cake shop. One day before yesterday, i reserved a cake and make appointment to take it at 6pm. But yesterday, I was busy at that time, so I came at 3pm. And the attitude of seller was unbelievable! I told a name to check. They said: "Wrong name!" I said they pleased to check my name and my phone number. They said unendurable: "We just check once, you have to know reserved name". I said that i couldn't go at 6pm, "Can I take the cake early?". They said: "Came here, if we have a SUPERFLUOUS cake, you will take it". I'm a guest, not a BEGGAR. I told them to give back my voucher, and tear it in two at the hotel entrance. I used some services of the Sheraton such as: Oven Do'r, buffet at Songhong ballroom. But the staff at cake shop is really really really terrible. Dont want to come back one more time!!!!!!
- Official Description (provided by the hotel):
- Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more less
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