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12 - 17 of 33 reviews
Reviewed 3 weeks ago

Everything was perfect for me. The room was clean and spacious. A big bed, shower with good water pressure, excellent furniture, and equipment. Breakfast is also excellent. What impressed me the most was the sincere services of the staff. It ’s been a while since I ’ve had such pleasant service. I am sure I will choose this hotel next time I go to Hanoi.

Date of stay: October 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank GhostRider0917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We spent 2 nights at the Imperial before heading out to HaLong Bay for two night 3 day cruise. Then back to hotel to pick up bags, get refreshed and then off to the airport in the evening.
From the moment we walked thru the doors till the moment the Manager, Ian Duong, helped us to our airport transfer car the hotel staff provided outstanding service. Nothing was too much trouble. They called the cruise tour company to make sure the booking and pick up was confirmed, they sent staff out to purchase tickets to the Water Puppets without adding extra charges, they provided excellent advice on where to shop and eat. It was a pleasure to deal with them
The hotel is in great location to walk to the major sights. It’s very clean and stylish with the rooms very well appointed and great value.
We would stay here again without hesitation.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank peterobo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2019

I started my short trip to Hanoi with a much delayed flight. By the time I arrived at the hotel, which is approximately 45 - 50 minutes from the Hanoi airport, I was somewhat exhausted. However, the friendly staff greeted with a smile from the moment I walked through their doors. The great thing about this hotel is that it's in the heart of the city center, so you're not far from a lot of the attractions and stores.

I found myself checked into a room with a California King sized bed all for myself, bottles of water, and free snacks. The room was more than spacious enough for one person, and I was pleasantly surprised with how much space I had during my stay.

Fast forward to two days later, I had a freak out and crazy moment where I thought someone took my backpack from the hotel room. Ian, the hotel manager patiently watched the surveillance videos with me and even asked one of his staff members to help out. Without Ian being so calm, I would have freaked out even more. It turned out I had walked out of the hotel with my bag, but accidentally left it at a coffee shop. Ian then walked me to the coffee shop to look for it, and it was surprisingly there and left untouched. Without Ian's kindness and patience, I would have been a lot more freaked out about the situation.

After the "missing" bag fiasco, which was my own doing, we came back to the hotel where Ian told me to take my time to gather my belongings before checking out. In addition, the staff offered to give me a complimentary shower and store my luggage for me since I had a much later flight.

Thank you to everyone at the Imperial Hotel & Spa! I would definitely visit and stay at the hotel again.

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank TheCorbieW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2019

Extremely nice and service-oriented staff, big room with big windows (most hotels here have tiny rooms without windows), firm matresses, the only hotel we got two pillows (each) to sleep with, amazing location.
We stayed at a lot of hotels in Vietnam, this is the best hotel yet.
Totally worth the price

Date of stay: October 2019
Trip type: Traveled with friends
Thank Shir I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2019

My Dad and I stayed in Vietnam as a stop over on our way back from a business trip and had the most amazing stay at Imperial Hotel & Spa. I could not fault the service we received. From the moment we walked in to when we checked out, we were welcomed and made to feel at home by the lovely staff who 24/7 had a smile on their face and were always keen to help and provide assistance for tours, getting places, etc. The breakfast in the morning is simple, but lovely. The rooms are great and very clean. We had washing done and were impressed with the same day delivery. The location of this hotel is incredible, so close to the lake and shopping. We had no troubles getting around and love Hanoi. We look forward to returning with the rest of our family :).

Date of stay: October 2019
    • Value
    • Rooms
    • Service
Thank Chelsea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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