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“Fantastic service, Lovely hotel, Great staff, Great location”

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Hanoi Imperial Hotel
Ranked #124 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed March 19, 2014

Our second stay at this Hotel. We turned up at 10 pm at night needing help as our hotel we had booked (because this hotel was fully booked) had taken our money and reservation and didn't reserve a room!!! The wonderful reception staff helped us find another hotel for the night took us there and we are ever so greatful. We returned the following morning and stayed for the next two nights. Beautiful big rooms, Welcome drink, Great staff and lovely breakfast with wide choice. Very good english and very friendly staff. If this hotel didnt have a room available again then I would defer my trip. Central location in old quarter next to lake.
Thankyou to all the staff at this hotel we will definetly see you again

Room Tip: Any room is beautiful
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  • Stayed: November 2013, traveled as a couple
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Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this reviewResponded March 29, 2014

Dear Mr. Sam,
On behalf of Hanoi Imperial Hotel team, i would like to send our great thanks for taking a moment to share experience after your stay with us.
We were so pleasured to host you at our hotel and extremely happy to have the loyal guest like you.
I will let our whole team know that they greatly contributed to the overall success of your stay and their hard work has been appreciated and noticed.
All our team arelooking forward for your next staying in the near future to treat you as a family member.
Thank you once again and wish you all the best.

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291 - 297 of 678 reviews

Reviewed March 16, 2014

We were given a room on the second floor which was small and dark, the window looks at air conditioners, we went to Halong Bay for a few nights and on our return were placed on the third floor where you looked at the back of an old tin house and you could here the people in the house next door watching television and it sounded like they were showering in our bathroom the walls were so thin. We have been to Vietnam three times, we will not be going back to this place on our next trip. Location to City is good, however I'm sure we could do much better just down the road.

Room Tip: Make sure you ask for a room above the fourth floor and facing the city.
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  • Stayed: March 2014, traveled as a couple
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Thank Terry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

This was an amazing find - you are directly next to the lake, shops, food, coffee shops. The hotel was excellent for the price - we booked another more expensive one on our second trip to Hanoi but this hotel FAR surpassed our other hotel even though it was markedly cheaper. They include massage discounts and because we were staying for our honeymoon, they decorated the room and left fresh fruit for us. The staff were lovely, very kind with excellent english. They picked up from the airport on time and called taxis when needed as well as interfaced with guides well. This is the hotel that we will stay in when we go back to Hanoi again.

  • Stayed: February 2014, traveled as a couple
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Thank jhumph21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this reviewResponded March 29, 2014

Dear Sir,
It's really our greatest pleasure when you choose Hanoi Imperial Hotel for your Honey moon. We are also extremely happy to see that you had a great experience and had the memorable time at our property. We have no more words but only great appreciation of your evaluation of our services and staff. They will be glad to know how comfortable you feel with what they did. We will make them keep on track of what they are doing well and make sure it delivered to every guest.
Wish you have a joyful time in your life and success in your personal endeavours.
Best regards,

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Reviewed March 9, 2014

Stayed here for four nights and it is a great place to stay. The hotel is located in a convenient location and within walking distance of many attractions. All of the staff is very helpful and friendly. After our first breakfast, one staff came with a notebook full of tourist information and was very helpful in giving us some direction. Rooms are well taken care of and very clean. Free fruit and water each day and there is a good WiFi signal in the rooms. Breakfast is a buffet and very good. Many restaurants very close to hotel. When back in Hanoi, I will stay here again.

Getting from the airport can be a challenge and somewhat expensive. At the airport we were told a taxi would be around $50. With some help from people at the airport we were able to take a bus with 1 change to another bus and cost only $1.25. Going back to the airport many places doing it for $12.00 and it takes at least 45 minutes to get there from the hotel.

  • Stayed: March 2014, traveled with friends
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1  Thank kuyals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2014

My friend and I stayed for 3 nights in the Hanoi Imperial Hotel and their service and friendliness was beyond our expectations.
They had booked an overnight Halong Bay Cruise for us, confirmed two other tours for us, and went out of their way to please us and help us. The room was spacious and nice, the breakfast buffet had plenty of choices and eggs made to order.
Our package also included a massage and airport pick-up.
The hotel is in a great location in the old part of Hanoi, yet tucked away on a less noisy side street.
My feind wanted to extend her stay but they were booked out. So, the staff personally arranged another hotel around the corner and took her and her bags there.
We can highly recommend this hotel!

  • Stayed: March 2014, traveled with friends
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Thank MARIA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this reviewResponded March 29, 2014

Dear Sir/Madame,
I would like to send our gratefulness for your trust to choose our hotel and your genuine review. We are delighted to hear that you had a nice stay and found out the hotel location, services to your liking.
It is our mission to convey the message of real hospitality to guests like you and other upcoming guests.
It is always a great honor for us to know after guest' staying they want to extend more and we always try our best to arrange the room for them. In your friend's case, we were also pity we had any room available cause every room was booked already. That's why we might change her to another equal hotel near by. Overall, it delights us so much to know you were satisfied with your stay at our hotel and have a desire to return to our hotel. We wish you with happiness and health all the time.
Best regards,

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Reviewed March 3, 2014

I recently stayed there two weeks ago ago and had a late check in. The hotel staff was very efficient, kind and made sure our every need was met. The room was clean, comfortable and the breakfast buffet was good. The hotel manager went out of his way to make sure we had our taxi waiting each morning and answered any questions we had in a very professional manner. Would definitely stay there again.

Room Tip: We stayed on the second floor which is just a flight up from the lobby-convenient and a great work o...
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  • Stayed: February 2014, traveled with friends
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1  Thank bmaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this reviewResponded March 10, 2014

Dear Ms.Mahoney,
Thank you very much for spending time to write about Hanoi Imperial hotel on Tripadvisor.
What a great start for our working day with your review. As a general manager, I feel so proud every time the guests appraised our staff with their good job done. All of our staff had professional training and they did the job with their heart as well.
Be honored to continue serving you and your relatives in the future.
Your sincerely,

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Reviewed March 2, 2014

We Stayed at the Hanoi imperial from the 5th Feb thru to the 9th Feb and also took a cruise in Ha long Bay in between, all organized by the hotel. The hotel was situated in the old qtr with access to shopping etc. The staff at the hotel were very pleasant and their customer service skills excellent! I would like to make a special mention of M/s Diep Nguyen (Annie) who is the Sales Manager of the hotel and who helped us a whole lot in making sure that our visit was a pleasant and merry one . Nothing was too difficult for her. I do not reckon that the word NO exists in her English vocabulary. All our needs were met and promptly attended too. Her customer service skills were apparent initially on me making an inquiry and i was very pleased to meet her in person and she did all that our group asked for. She is one very competent manager!!!
I would recommend the Hanoi Imperial to one and all and do make sure to ask for Annie as you will get the best possible service ever.

Room Tip: Ask for a room with city views.
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  • Stayed: February 2014, traveled with friends
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Thank Yoda4208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Imperial Hotel

Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 100000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #124 of 600 Hotels in Hanoi
Price Range: $48 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hanoi Imperial Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more   less 
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