We're a party of four retirees traveling to Hanoi for the first time. We stayed at this hotel for 4 nights. Overall speaking, we liked our stay here for the following reasons:
1) great location and excellent value for your money although we wished there were more restaurants in the immediate neighborhood.
2). Helpful staff: especially Ms. Trang Ta, who extended immense assistance when I lost my iPad the first night arriving in Hanoi. I remembered using it at the travel agency where we booked our tours. The travel agent had our hotel name and room number and could have called me, but didn't. Ms. Ta called her at least 3 times. After my husband tracked down from my iPhone that my iPad was at the travel agency. Ms Ta called again, and was told they found it. Ms Ta also called the taxi company when we were scammed by a bad taxi driver who used " meter accelerator" which showed faulty 5 X charges. 3) breakfast is buffet style and is excellent. The two girls serving us were very courteous and helpful. We didn't book tours and hotel transfers through the hotel as they were much mor expensive. We will stay here again if we go to Hanoi.
- Official Description (provided by the hotel):
- Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more less
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