My girlfriend and I stayed at this hotel for three nights and we were not disappointed. This hotel is well located in the old quarter and is within walking distance to lots of attractions and shopping. Despite this hotel not being as large as some others, the room we stayed in was very spacious and well presented. Hotel breakfast was great as were the in hotel massages.
On to what made our stay here special: the staff. The staff at this hotel were extremely friendly and professional and seemed genuinely committed to making our stay in the hotel and Hanoi enjoyable. Special mentions go to Tony, the front office manager, and Bui whom were very helpful and accommodating. When our Ha Long Bay cruise was significantly delayed and the cruise company wouldn't offer even a partial refund, Tony organised for the hotel to give us a partial refund and free airport transfer!! That went above and beyond, in our minds. Tony also recommended a day tour to Tam Coc, which ended up being one of the highlights of our entire trip to Vietnam.
I wouldn't hesitate to recommend this hotel to my friends and family and will stay there again next time we go to Hanoi.
- Official Description (provided by the hotel):
- Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more less
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