Stayed in the imperial hotel in June 2013. Hotel is right in the centre of the old quarter at the end of a quiet narrow road but within 1 minute walk of the crazy hanoi city life. Rooms are clean and comfortable . Staff are very friendly and helpful . The best thing about this hotel is tony who works on the tourist assistance desk . On arrival we told him we had 5 days in hanoi and wanted to do sapa and halong bay . Tony organised both trips for us . When half way to halong bay the trip was cancelled due to bad weather . We knew the hotel was full that night so on return we knew we had no place to stay . Tony booked the hotel down the road and got his staff to carry our bags down to the hotel for the night . Tony came too and even checked the other hotel room for us . Went to halong the next day and tony let us store our luggage in the hotel even though we weren't booked in . He even invited us to breakfast in the hotel before we headed off. When going to sapa Tony organised a staff member to accompany us to the train station to collect our tickets and he carried the bags onto the train !! . On arrival back from sapa at 5am a member of staff was waiting at the train station and accompanied us back to the hotel in the taxi . Again tony let us store out cases in the hotel for the 3 days we were in sapa . No charge !! He seriously assisted us in maximising our time to do the things we wanted even though it meant only staying 2 nights in the hotel instead of 5 .
He even helped me rent a scooter too which worked out at €5 for 24 hours . Can't say enough about how helpful Tony was . When we were leaving for the airport the receptionist came to the front door to say goodbye and shake our hands . It's the best experience I've ever had in a hotel in my life and I have been in over 50 countries and many hotels over the years . The hotel is run like a family business . I would recommend the hotel in an instant simply because of how Tony and the staff helped us . 3 stars for the hotel . 7 stars for Tony .
- Official Description (provided by the hotel):
- Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more less
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