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Hanoi
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20 - 25 of 642 reviews
Reviewed January 20, 2020

The Serenity Cruise goes to a very quiet place with not many other cruises. Their room facilities were excellent, with balcony and a bath tub in the bathroom. Western dinner was 4 course meal, served very elegantly. Food was tasty two buffet lunches, and breakfast as well.

Date of experience: January 2020
1  Thank ColSuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

We spent an unforgettable 2 days tour with the Serenity Cruises. Our room had an excellent view. The room was clean, well equipped and spacious, including a big bathroom with bathtub next to the glaas window. The food was delicious giving a snapshot about the Vietnam cuisine. We really enjoyed the bike and kayak tour which was part of our programme. Professional organization of the programmes. The crew on the boat was helpful. Our tourguide Ngoc organized the program perfectly and shared many useful information about Vietnam, the Ha Long bay area and the fishermen living on the floating homestads in the bay. Hopefully we can return one day...

Date of experience: January 2020
Thank tomiller64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2020

Wow! All round, wow! When planning our trip to Hanoi, the most difficult part was trying to choose a cruise in Ha Long Bay, there are so many to choose from- how do you distinguish between them all? We did a lot of reading and decided to book directly with Serenity Cruises. This was the best decision! They are an exceptional, professional business! Excellent help and communication during the booking stage and the lead up to our cruise. Free shuttle to and from Hanoi (though, we needed to book a van to take us directly to the airport at the completion of the cruise- Serenity Cruises organised this for us).
The boat is exceptional - we couldn’t imagine how a boat could be so well maintained! Simply beautiful. We were on the second floor, as a family of six (aged 70,49,48,19,17 and 7) all three rooms were excellent. So often, hotel rooms etc. don’t quite live up to the images posted online. This was not the case for Serenity Cruises.
The whole process was seamless, from booking, to pick up, to cruise, to transfer to airport.
The staff are exceptional. They made us feel as if we were the only people to have ever been on the boat- but, the reality is they have new people on the cruise every day. How they maintain their enthusiasm, joy and excitement to the level they did, cruise after cruise is impressive.
The food? Unbelievable. The highest quality. Beautiful variety and so fresh. Best food during our time in Vietnam.
Special shout out to Tay, the Tour Guide. Absolutely brilliant! Knew all our names, attention to detail, fun, informative. A credit to himself and the business. All the staff were excellent! They create such an enjoyable, welcoming vibe.
Cannot really explain how exceptional this cruise is.
Highly recommend this cruise too due to their route. Being out at Lan Ha Bay was a special experience.
The cruise was the highlight of our trip to Vietnam.
Our only regret is that due to time constraints we couldn’t do the two night, three day cruise!

Date of experience: January 2020
4  Thank Marnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2020 via mobile

Just come off this cruise.... wow! Far exceeded expectations, the staff are so knowledgeable, friendly & supportive. The cabins and food were fantastic. The trips away from the boat were very well organised, interesting and fascinating.

1  Thank casshar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2020

This boy was absolutely phenomenal. 5 star luxury at its finest and staff so perfect! We were lucky enough to be upgraded to the biggest suite for my partner’s birthday as well as a beautiful cake and even a personal song to my boyfriend to celebrate! The amenities were beautiful - room was phenomenal and we had the most amazing time!

Special mention to our guide Tay who was so amazing!

Date of experience: January 2020
2  Thank RMN1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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