We stayed at this hotel on 2 occasions in the last 2 weeks, once for 2 nights and then a single night a week later. We had the VIP family room and the 2nd time paid $84USD for 1 night (nearly double what was paid the week before), it was on the 4th floor, no lift, carried own bags, and extremely noisy even with ear plugs. On both times we found large coakroaches in the room, the towels were brown/grey, the 2nd time there was an ashtray full of used cigarettes in the room not cleaned from previous guests. We could probably have overlooked these things and the cold breakfast, but there were 2 bad things happened. An article of clothing went missing, and on the first stay we found staff in our room at odd times of the day for no reason, on the second stay our suspicions were confirmed when on return from a meal we found one of the staff using our shower and toilet, we found this very offensive and dishonest and question how safe guest belongings are when staff feel it is alright to use guest's rooms - there was no safety box in the room despite being listed on web site. Would definitely not use again (had other issues as well). We stayed in many hotels in Viet Nam and they were all excellent including 2 home stays, this was the first hotel we found dishonest and also the first time I've written a negative review.