This hotel is not the place to book a room particulary if you have pre-paid your room before you stay. We had a print out confirmation hotel voucher. We arrived in Hanoi at 10pm only to be told that they did not have our booking and had no room for us. They acted as though they didnt know they had a booking for us even though they had a call from a tour guide earlier in the day to confirm our hotel booking. After debating for an hour over this and attempting to get them to get us a room (as we were aware of how these scams are common in hanoi) we were walked to another hotel in the rain. This hotel also didnt have the room that they promised so they ended up sending us to a dodgier hotel next door where we hiked up so many flights of stairs to get to the top. The staff at Asia Palace Hotel 1 were rude and found the situation ammusing laughing at us and saying they were very funny. All in all i would not reccommend you stay at this hotel as they will probably scam you out of a room and send you to a cheaper room next door.