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“Not the place to stay”

Diamond Hotel Hanoi
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Diamond Hotel Hanoi
Ranked #370 of 587 Hotels in Hanoi
Melbourne
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not the place to stay”
Reviewed January 22, 2010

This hotel is not the place to book a room particulary if you have pre-paid your room before you stay. We had a print out confirmation hotel voucher. We arrived in Hanoi at 10pm only to be told that they did not have our booking and had no room for us. They acted as though they didnt know they had a booking for us even though they had a call from a tour guide earlier in the day to confirm our hotel booking. After debating for an hour over this and attempting to get them to get us a room (as we were aware of how these scams are common in hanoi) we were walked to another hotel in the rain. This hotel also didnt have the room that they promised so they ended up sending us to a dodgier hotel next door where we hiked up so many flights of stairs to get to the top. The staff at Asia Palace Hotel 1 were rude and found the situation ammusing laughing at us and saying they were very funny. All in all i would not reccommend you stay at this hotel as they will probably scam you out of a room and send you to a cheaper room next door.

  • Stayed January 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Abbee_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    22
    19
    5
    3
    6
See reviews for
9
11
2
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
California
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 3, 2009

The hotel is very clean, comfortable rooms, and staff were excellent. All very professional and courteous. Breakfast was included, very good with many choices. Free computer use and WiFi. Walking distance to shopping and many restaurants.

  • Stayed October 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank stila_76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Hotel Hanoi

Property: Diamond Hotel Hanoi
Address: 44 / 22 Hang Chuoi Street | Hoan Kiem, Hanoi 84, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #370 of 587 Hotels in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 29

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