This hotel almost ruined my trip. Friends of ours were approached by someone from the hotel and agreed to stay there - another group of us then met up with them. We booked a Halong Bay cruise through the hotel, with a price guarantee by the tour guide. When we came back from the cruise dissatisfied and attempted to negotiate on the price we were met with rude, defensive behavior. We decided not to spend the next 2 nights at the hotel but when we attempted to check out we were physically threatened - with management attempting to lock us inside the premises. They ended up charging us for the 2 nights we have stayed, the cruise and the 2 nights we didn't stay. But when your in a life threatening situation like that you just want to get out of there as soon as possible. We left in shock and decided to leave Hanoi immediately and traveled straight to the airport. Please for your own sake do not trust them!!!