When I was eating a salad at the restaurant for the breakfast, a LIVE WORM as walking on the dish. I called someone in service and clear the dish, but just said "sorry."
Still the salad with worm was on serve.
I was asked for late check out. They said they charge half price of full room rate. But said only I can stay 6 PM. Paying half price and stay only for six hours? It was first hotel I was told that I can stay only SIX hours dispite I was requested to stay until 8PM.
Regregirator in the room was not working. I said to fix it to a maintenace person but never appeared. I had a very warm beer that prices 5 times more than restaurant price in the town, but the taste and feeling was the bottom of world. Are those your standard of the service?
Internet is charged USD12- for 24hours or USD3 as hourly. Many adviertisement looks it is free but not.
If their attitude of service is not going to be changed, I must say that I can not stay, not I do not stay to this hotel again.
- Official Description (provided by the hotel):
- Conveniently located in the heart of Hanoi, Mercure Hanoi La Gare is the emergence between the French Colonial architecture with modern interior design. Just 10min walk to the Old Quarter or the Temple of Literature and Hoan Kiem Lake. ... more less
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- Also Known As:
- Mercure Hanoi La Gare Hotel Hanoi